Easyship

Customer Success Manager, Courier

Easyship

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇦 Canada

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Job Level

Junior

About the role

  • Own the daily health and performance of key global carrier partnerships (USPS, UPS, FedEx).
  • Manage day-to-day relationships with a portfolio of carrier partners to ensure satisfaction and service quality.
  • Serve as main point of contact for resolving daily operational issues and inquiries.
  • Track key performance indicators (KPIs) for assigned carriers; identify and report on trends or problems.
  • Act as bridge between internal teams and carrier partners to ensure technical solutions are stable and aligned with the merchant journey.
  • Maintain clear and up-to-date documentation for carrier workflows and standard operating procedures.
  • Support projects aimed at improving carrier performance, documentation, and internal tools.
  • Report to Head of Customer Success and collaborate with Sales, Marketing, Product, and Operations teams.

Requirements

  • 1-3 years of experience in a relevant field such as logistics, supply chain, e-commerce operations, or partner/account management.
  • Proven ability to build and maintain professional relationships with external partners, vendors, or clients.
  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving skills; ability to identify root cause and drive resolution.
  • Highly organized with strong attention to detail; capable of managing multiple tasks and maintaining accurate documentation.
  • Comfortable working with data to track performance, identify trends, and create reports; proficiency in Microsoft Excel and Google Sheets.
  • Proactive team player with experience working cross-functionally (Product, Customer Support, Operations).
  • (Desirable) Direct experience working at or with shipping carriers (DHL, FedEx, UPS, local postal services).
  • (Desirable) Experience with technical concepts such as API integrations.
  • (Desirable) Familiarity with CRM software and project management tools (like Jira).
  • (Desirable) Experience participating in or preparing for formal partner meetings (Quarterly Business Reviews).
  • (Desirable) Knowledge of international shipping regulations and customs procedures.
Benefits
  • Competitive Equity Package: Earn more than just a competitive salary. Receive equity shares to gain wealth as the company grows.
  • Dental Insurance
  • Gym & Wellness Reimbursement
  • Generous Vacation Policy
  • Duvet Day
  • Mental Health Day
  • 4 weeks of 'Work from Anywhere'
  • Professional Development
  • Flexible Working / autonomous environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
logisticssupply chaine-commerce operationspartner managementanalytical skillsproblem-solvingdata analysisAPI integrationsdocumentationperformance tracking
Soft skills
relationship buildingcommunication skillsorganizational skillsattention to detailteam playercross-functional collaborationproactive approachissue resolutiontime managementreporting