Easyship

Risk

• Own the roadmap for Account Management, covering authentication, login security (MFA, reCAPTCHA, OAuth2, enterprise login), authorization (roles, subscriptions, limits), security, fraud prevention, and KYC/KYB.
• Own subscription management, including tiering, entitlements, usage limits, features access, and upgrade/downgrade flows to ensure seamless user experience and revenue accuracy.
• Drive partnerships and enterprise logins, integrating with identity providers (SSO, SAML, OAuth2) and platform ecosystems to enable secure, scalable access for business customers.
• Define and prioritize initiatives to balance user experience, conversion, fraud risk, and compliance needs.
• Deep-dive into user journeys (onboarding, login, account recovery, subscription upgrades, white labelling, Gray labelling) to reduce friction while ensuring strong protection against fraud and abuse.
• Shape and execute the roadmap across payment security (checkout, optimising the fraud rules, 3-D Secure/SCA).
• Prioritize using ROI frameworks; balance conversion, fraud loss, and operational cost to maximize business impact, being responsible for the entire P&L (profit and loss) of the Frauds and Security team.
• Lead delivery from discovery → release → post-release, setting clear success metrics such as fraud rate, chargeback ratio, dispute win rate, false-positive rate, manual review time, and related support tickets.
• Partner with the engineering, data, finance, risk ops, support, and logistics teams to deliver resilient, compliant flows.
• Stay current on market/PSP capabilities, risk signals, SCA/PCI/AML trends, and competitor tactics; convert insights into backlog items and experiments.

Risk & Fraud Lead

Sales Development Rep

• Identify and qualify inbound and outbound leads for warehousing and fulfilment solutions
• Prospect and qualify crowdfunding campaigns (Kickstarter, Indiegogo, Gamefound) and Shopify merchants
• Conduct outreach via calls, email, LinkedIn, and CRM workflows
• Educate prospects on Easyship’s warehousing and fulfilment services in the US, EU, UK, and APAC
• Manage and nurture leads through early stages of the sales cycle
• Schedule and coordinate discovery calls and meetings for Account Executives
• Track and update all activities in HubSpot CRM
• Collaborate closely with marketing, partnerships, and logistics teams to align messaging and funnel performance
• Stay up to date with industry trends, campaign launches, and fulfilment challenges within the crowdfunding space

Sales Development Representative – GTM, Warehousing & Fulfilment

Customer Success Manager

• Own a portfolio of high-value accounts, fostering trust and building long-term relationships while managing onboarding, adoption, renewals, and growth.
• Act as a trusted advisor to enterprise clients, understanding their needs, strategic objectives, long term business goals and aligning them with Easyship solutions.
• Proactively engage with customers to track progress, deliver success reviews, and demonstrate value, while identifying and mitigating risks of churn.
• Anticipate customer challenges and provide solutions collaborating closely with Support, Operations, and Product teams to ensure success.
• Identify and pursue expansion opportunities leading commercial discussions for upsells and renewals, and partnering with Sales to drive revenue growth.
• Monitor account health by tracking key success metrics such as Health Score, NPS, NRR, and CSAT, ensuring client satisfaction, retention, and revenue growth.
• Drive process improvement identifying inefficiencies, and proposing improvements that enhance team productivity and the customer journey.
• Serve as a customer advocate within Easyship, championing client needs across internal teams, and building strong external advocacy to amplify Easyship’s brand in the market with reviews, case studies and referrals.

Senior Customer Success Manager

• Own the daily health and performance of key global carrier partnerships (USPS, UPS, FedEx).
• Manage day-to-day relationships with a portfolio of carrier partners to ensure satisfaction and service quality.
• Serve as main point of contact for resolving daily operational issues and inquiries.
• Track key performance indicators (KPIs) for assigned carriers; identify and report on trends or problems.
• Act as bridge between internal teams and carrier partners to ensure technical solutions are stable and aligned with the merchant journey.
• Maintain clear and up-to-date documentation for carrier workflows and standard operating procedures.
• Support projects aimed at improving carrier performance, documentation, and internal tools.
• Report to Head of Customer Success and collaborate with Sales, Marketing, Product, and Operations teams.

Customer Success Manager, Courier

Product Manager

• Own the product vision end-to-end—strategy, execution, and everything in between
• Lead a team of designers, product managers, and analysts to ship game-changing features
• Partner with leadership to drive Easyship’s growth and position as industry leader
• Obsess over users to deliver solutions for e-commerce customers of all sizes
• Collaborate closely with Product and Engineering teams
• Report to Co-Founder and set roadmaps and OKRs

Head of Product

Data Engineer

• Design, build, and maintain scalable and reliable data pipelines using Cloud Composer (Airflow), Pub/Sub, and Cloud Functions
• Optimize and manage the data warehouse in BigQuery, ensuring data integrity and performance
• Implement complex data transformations and modeling using Dataform (DBT)
• Contribute to development of infrastructure for building data services and APIs
• Implement and maintain data quality checks and monitoring processes
• Identify and resolve performance bottlenecks in data pipelines and queries
• Support machine learning workflows by enabling pipelines for feature engineering, model training, and deployment
• Build and support an AI-driven insights layer leveraging modern data stack tools
• Work closely with data analysts, data scientists, and stakeholders to understand data requirements and deliver solutions
• Report to the Head of Data

QA Automation Engineer

• Collaborate: Sit alongside teams to deeply understand their pain points, map and rethink their workflows, design automations.
• Prioritize: Identify and prioritize processes which can be automated, across all departments, with a strict return on investment approach.
• Rapid Prototyping: Build MVP automations using tools like Zapier, N8N, MCP servers, and LLM APIs to remove bottlenecks.
• Scale: Turn prototypes into robust, observable, and scalable systems with clear error handling and monitoring.
• Debug & Optimize: Investigate failures, refine prompts, and improve logic for reliable AI performance.
• Measure Impact: Quantify hours saved, adoption rates, and tangible business outcomes.
• Drive AI adoption: Create playbooks, host workshops, train colleagues on new automations adoption, and guide the organization on safe, effective use of AI.

AI Automation Engineer

Financial Planning and Analysis

• Manage all customer and courier facing financial transactions and ensure billing and accounting for customer and courier accounts are accurate and processed in a timely manner
• Undertake detailed work on transforming significant amounts of complex data to precise formatting, ensuring no loss of data integrity
• Perform deep dive analysis on high quantities of data and provide key findings to the team in a clear and concise manner
• Work with the Head of Finance Operations and wider Finance team to automate and improve existing processes and design new ones
• Function within the Finance Operations team to assist in providing management with actionable commercial insights on company performance
• Assist with the roll out of financial reporting (FR) tools to new markets and couriers across the globe
• Collaborate with peers across finance, operations, sales and customer success across global locations; report to Head of Finance Operations

Finance Associate

QA Engineer

• Participate in the full software development lifecycle for new and existing features.
• Review requirements, specifications, and technical documentation to provide meaningful feedback.
• Design, write, and maintain detailed and well-structured test plans and test cases.
• Estimate, prioritize, plan, and coordinate manual testing activities.
• Identify, record, document, and track bugs thoroughly using bug-tracking tools.
• Conduct comprehensive regression testing when bugs are resolved.
• Apply testing processes for both new and existing products based on client needs.
• Collaborate closely with developers and product managers to clarify system requirements.
• Use browser dev tools (e.g., Chrome DevTools) to inspect elements, monitor network calls, and debug UI/JS issues.
• Write and maintain automated test cases for critical workflows using Python, Playwright, and Pytest.
• Contribute to expanding and maintaining the automated regression suite, identifying high-value areas for test coverage.
• Integrate automated tests into CI/CD pipelines and work closely with DevOps or engineering teams to streamline test execution.
• Troubleshoot and debug automation test failures to ensure reliability and consistency.
• Collaborate on test strategy, test design, and test data management for automated scenarios.
• Report to Engineering Manager and work closely with Marketing, Support, Engineering, and Product teams.

Senior QA, Manual and Automation

Pricing Analyst

• Reports to Head of Pricing
• Bengaluru (On-site) location; Pricing Analyst responsible for understanding business processes through data analysis and leveraging that knowledge to drive business impact
• Work with marketing, sales and product teams to help make data-driven pricing decisions and improve business performance
• Work with stakeholders to clarify and understand problems and business objectives
• Extract relevant data points from various data sets
• Analyze and identify statistically significant trends or insights to drive improvements
• Prepare and communicate findings to help users easily understand them
• Build reporting and visualizations to allow teams to monitor key KPIs and objectives
• Create and manage documentation on projects, recurring tasks and findings; build an internal knowledge library

Human Resources

• Manage day-to-day administrative operations in the India office, focusing on employee experience and office infrastructure
• Maintain HR records including employee files, attendance, leaves, and database updates
• Support employee engagement initiatives
• Oversee daily office operations and facility management (cleanliness, maintenance, utilities, repairs)
• Manage office supplies, inventory, vendor coordination, and procurement
• Liaise with external service providers (IT support, security, etc.)
• Organize and coordinate internal/external meetings, events, and training sessions
• Maintain office infrastructure and ensure adherence to health and safety regulations
• Support visiting employees or guests with logistics and office needs
• Ensure compliance with local labor laws, HR policies, and statutory regulations