Associate Manager, Artist Relations
Minted
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • United States
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Salary
💰 $92,394 - $121,267 per year
About the role
- Lead, develop, and motivate a small but high-performing Community Support team that is on the front line of supporting our artists.
- Project manage our detailed Artist Challenge calendar between cross-functional teams. Maintain project plans, using tools to automatically keep all teams informed of status, action items, blockers, dependencies, and deadlines.
- Manage escalated, sensitive cases that require special care and consideration.
- Ensure that our Support team meets very high standards for responsiveness to artists and quality of support. Analyze artist data, conduct detailed root-cause analysis, and communicate artist feedback cross-functionally. Develop solutions and determine the right channels to address artist feedback.
- Develop strategies and tools that help us scale to provide outstanding support to a growing community of artists.
- Monitor and manage Support team metrics and artist feedback. Be an internal advocate for artist needs and product requests across merchandising, brand, marketing, product management, and engineering teams.
- Develop programs that increase artists’ engagement with Minted and each other in our online community.
- Design onboarding content and automated communications that encourage new artists to try out the Minted community and participate in their first few design or art competitions.
- Manage all recurring artist communications, such as Design Challenge emails, announcements, individual updates about artists’ work, and act as the conduit between Minted and our artists for business updates.
Requirements
- A Bachelor’s degree or equivalent work experience
- 3-5 years of business experience, preferably in an external-facing customer service, community management, or client service role
- Exceptional written and verbal communication skills
- Experience with Excel or Google Sheets is required
- Experience with HTML and CRM tools (Salesforce, Zendesk, etc.) is strongly preferred
- Experience with project management tools (Asana, Wrike, Monday, etc.) strongly preferred
- Experience with design software (e.g., Adobe Photoshop and Illustrator) is a plus
Benefits
- Medical, Dental, and Vision Benefits
- Employer Funded Health Savings Account
- 10 Paid Holidays
- Paid Time Off and Sick Leave
- Paid Parental Leave
- Monthly Gym/Wellness Reimbursement
- 401(k) retirement savings plan
- Employer Funded Commuter Benefits
- Employee Discount
- Friends and Family Discount
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementroot-cause analysisdata analysisHTMLExcelGoogle SheetsAdobe PhotoshopAdobe Illustrator
Soft Skills
leadershipcommunicationproblem-solvingteam motivationcustomer servicecommunity management
Certifications
Bachelor’s degree