Patient Access Manager
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Remote
Location: California • United States
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About the role
- Design and implement the patient access program strategy, including workflows, standard operating procedures, and key performance metrics
- Advise on case management systems and technology tools to support efficient operations and reporting
- Develop training materials and knowledge resources covering wound care coding, payer policies, and appeals strategies
- Create dashboards and reporting frameworks to track program performance, identify trends, and inform continuous improvement
- Partner with sales, marketing, and medical affairs to align patient access support with commercial objectives
- Manage a personal caseload of patients requiring reimbursement support
- Conduct benefit investigations and verify patient coverage across the full spectrum of health plans
- Champion an exceptional patient and HCP experience by ensuring that all communications and case updates are clear, empathetic, timely, and tailored to the needs of patients, caregivers, and providers
Requirements
- Minimum 5 years of experience in patient access, reimbursement support, or medical billing/coding
- Direct experience with wound care, vascular, or related therapeutic areas (e.g., advanced wound dressings, negative pressure wound therapy, compression therapy, skin substitutes, peripheral vascular devices)
- Demonstrated expertise in prior authorizations, appeals, and benefit investigations
- Strong working knowledge of Medicare, Medicaid, and commercial payer policies and processes
- Experience with medical coding systems (CPT, HCPCS, ICD-10-CM) relevant to wound care and vascular procedures
- Excellent written and verbal communication skills
- Associate's degree required; Bachelor's degree preferred
Benefits
- Health insurance
- Professional development opportunities
- Flexible working arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
wound care codingmedical billingprior authorizationsappealsbenefit investigationsmedical coding systemsCPTHCPCSICD-10-CM
Soft Skills
communicationempathytraining developmentcollaborationproblem-solving
Certifications
Associate's degreeBachelor's degree