Minor Hotels Europe and Americas

Senior Regional Account Manager

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $150,000 - $200,000 per year

Job Level

Senior

About the role

  • Develop and execute comprehensive account plans aligned with customer needs and Heraeus Medevio’s strategic objectives.
  • Drive revenue growth within assigned accounts by leveraging upselling, cross-selling, and identifying new business opportunities.
  • Collaborate with the Business Development team as needed to expand into new areas within assigned accounts.
  • Serve as the primary relationship manager for strategic accounts, building trust and long-term partnerships with key decision-makers and influencers.
  • Act as the global escalation point for customer issues, scope changes, and quality concerns, ensuring timely resolution and customer satisfaction.
  • Maintain deep knowledge of customer roadmaps, industry trends, and competitive landscape to proactively propose strategic solutions that will result in generation of new business.
  • Lead contract negotiations and renewals, including MSAs and pricing strategies, to maximize profitability while maintaining competitiveness.
  • Monitor account performance, maintain accurate forecasts, and update CRM systems (e.g., Salesforce) to ensure transparency and alignment.
  • Build and maintain a robust sales pipeline within existing accounts, ensuring strategic foresight and growth planning.
  • Partner with internal teams (e.g., Portfolio Management, R&D, Operations, Marketing) to deliver tailored solutions and ensure seamless execution.
  • Collaborate with internal stakeholders to resolve complex issues and enhance customer experience and loyalty.
  • Provide guidance to Account Management and Customer Support teams.
  • Other duties assigned as required.

Requirements

  • Bachelor’s degree in a relevant field required, MBA preferred.
  • Minimum 7 years of relevant experience in account management, including experience in the medical device industry required.
  • Proven success in managing OEM accounts or serving as a supplier to medical device companies.
  • Strong understanding of medical device design, development, and clinical applications.
  • Demonstrated ability to build and maintain executive-level relationships and multi-functional customer engagement.
  • Deep knowledge of market dynamics and ability to translate customer needs into actionable growth strategies.
  • Exceptional communication, negotiation, and problem-solving skills.
  • Collaborative mindset with the ability to lead cross-functional initiatives.
  • Comfortable working in a self-directed, fast-paced environment.
  • Must be willing and able to travel up to 50%, including international travel.
Benefits
  • comprehensive medical, dental, and vision coverage
  • 401(k) plan with company match
  • education reimbursement
  • paid parental leave
  • paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcontract negotiationsMSAspricing strategiessales pipeline managementCRM systemscustomer relationship managementbusiness developmentupsellingcross-selling
Soft Skills
communicationnegotiationproblem-solvingcollaborationrelationship buildingstrategic thinkingcustomer engagementleadershipadaptabilityself-direction
Certifications
Bachelor’s degreeMBA