Minor Hotels Europe and Americas

Procurement Helpdesk

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Kolkata • India

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Job Level

Junior

Tech Stack

ERPOracle

About the role

  • Serve as the first point of contact for procurement related queries via helpdesk tools (e.g; Manage Engine or internal ticketing systems)
  • Log, categorize and prioritize tickets related to purchase orders, vendor master data and procurement system issues.
  • Provide timely and accurate responses to end users and escalate issue as needed to senior analysts or functional leads.
  • Monitor open tickets to ensure SLAs (service level agreements) are met and maintain regular communication with stakeholders.
  • Assist in preparing reports on helpdesk performance, ticket trends, and recurring issues for process improvement.
  • Support process documentation and standard operating procedure (SOP) updates.
  • Collaborate with cross-functional teams (Procurement, Finance, IT) to resolve operational issues.
  • Participate in user acceptance testing (UAT) or training activities for new tools or process updates

Requirements

  • Experience 1 to 4 years in P2P Cycle and resolving procurement related tickets
  • Bachelor’s degree in commerce, supply chain management or related field
  • Basic knowledge of procurement processes (purchase requisition, PO creation, vendor setup)
  • Exposure to ERP systems (SAP, Oracle) is preferred but not mandatory
  • Proficiency in MS excel and ticketing systems
  • Familiarity with ERP or procurement tools is an advantage
Benefits
  • Excellent communications and problem-solving abilities
  • Good attention to detail and organizational skills
  • Customer service orientation with a collaborative mindset
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
procurement processesP2P cycleticketing systemsERP systemsMS Excelpurchase requisitionPO creationvendor setupuser acceptance testingprocess documentation
Soft Skills
communicationcollaborationproblem-solvingtime managementattention to detailcustomer serviceorganizational skillsescalation managementreportingstakeholder management
Certifications
Bachelor’s degree in commerceBachelor’s degree in supply chain management