Ensure stable, high‑quality delivery and support of PeopleSoft applications that are critical to business operations
Own end‑to‑end service delivery for PeopleSoft applications such as HCM, FSCM, or Campus Solutions
Oversee daily operations, manage incidents and changes, and ensure timely resolution of issues
Work closely with business leaders to understand priorities, communicate service performance, and plan enhancements
Lead and coordinate onshore and offshore support teams, manage third‑party vendors, and ensure adherence to ITIL-based processes

Requirements

8+ years of PeopleSoft application support experience
3–5+ years in a Service Delivery Manager or Application Management role
Strong understanding of PeopleSoft architecture, tools, and environments
Experience with ITIL processes (incident, problem, change, release management)
ITIL certification and experience with ServiceNow or similar ITSM tools (preferred)

Benefits

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
Company paid holidays
Personal Days
Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PeopleSoftHCMFSCMCampus SolutionsITIL processesincident managementproblem managementchange managementrelease managementPeopleSoft architecture

Soft Skills

service delivery managementcommunicationleadershipincident resolutionteam coordinationvendor managementbusiness understandingperformance communicationenhancement planningoperational oversight

Certifications

ITIL certification