Customer Support Expert
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: Noida • India
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About the role
- Responsible for service delivery of the areas assigned
- Meeting the service level and maintaining the accuracy of the database
- Basic Knowledge of Computers, Oracle and Sales force
- Should be able to work in Citrix based environment
- Knowledge of customer service, helpdesk and order fulfillment
- Handling inbound and outbound calls professionally
Requirements
- BA or B. Com Graduate (with All year mark sheets)
- Added advantage if candidate holds prior experience in BPO, specifically in an International Voice or Blended process
- Good communication (written and verbal) and comprehension skills in English
- Willing to work in night shifts 24/7 environment
- Required Experience – 2-3 Years
Benefits
- Personalized career guidance from leaders
- Comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work
- Access to 250,000+ courses and numerous certifications
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
OracleSalesforcecustomer servicehelpdeskorder fulfillment
Soft Skills
communication skillscomprehension skillsprofessionalism
Certifications
BAB. Com