Minor Hotels Europe and Americas

Transformation Manager

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Navi Mumbai • India

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Tech Stack

RPA

About the role

  • Drive productivity improvement across AM accounts by leading transformation initiatives
  • Ensure ITIL excellence by maintaining high hygiene in Incident, Problem, and Knowledge Management processes
  • Collaborate with senior stakeholders (internal + client)
  • Own industrialization and cost optimization
  • Lead continuous improvement across multi‑technology AM environments

Requirements

  • Strong AM leadership experience managing large, multi‑location teams (ideally 250+ FTE)
  • Hands‑on expertise in transformation levers such as Automation, RPA, AIOps/GenAI, No‑Ops, Incident Reduction, Lean/Six Sigma
  • Practical ITIL knowledge with experience improving KPIs, SLAs, ROI from AM improvement initiatives
  • Strong analytical and data‑driven mindset to identify productivity levers, track impact, and present insights to stakeholders
  • Excellent communication and collaboration skills to influence senior stakeholders, drive change, and secure prerequisites for transformations
Benefits
  • Transformation initiatives (ZeroOps, Automation, Problem Reduction, GenAI)
  • ITIL excellence maintained in Incident, Problem, and Knowledge Management processes
  • Collaboration with senior stakeholders (internal + client)
  • Cost optimization ensuring Contribution Margin (CM) and contractual commitments are met/exceeded
  • Continuous improvement to enhance service quality, efficiency, and delivery outcomes
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
transformation initiativesAutomationRPAAIOpsGenAINo-OpsIncident ReductionLeanSix SigmaITIL
Soft Skills
leadershipanalytical mindsetdata-driven mindsetcommunication skillscollaboration skillsinfluencing skillschange management