Minor Hotels Europe and Americas

Client Service Analyst – Associate

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Hybrid

Location: Bogota • Colombia

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About the role

  • Oversee the delivery of content to clients
  • Translate business needs into technical requirements
  • Configure deliverables to client specifications
  • Execute standard operating procedures
  • Perform quality checks
  • Ensure high levels of client satisfaction
  • Support for revenue growth through high-quality service delivery and data management
  • Coordinate and execute ongoing analytic and ad-hoc requests
  • Produce high-quality reports and presentations for clients
  • Consult with clients’ sales, category management, and brand and trade marketing groups
  • Track critical metrics to measure progress against quality initiatives
  • Engage with clients to manage deliverables and provide business insights

Requirements

  • Excellent written and verbal English
  • Ability to form strong working relationships across internal and external stakeholders
  • Ability to engage in a service-focused manner with clients
  • Ability to translate business requirements into technical specifications
  • Experience with data analysis and problem-solving
  • Strong project management skills
  • Proficiency with MS Outlook, Word, Excel, PowerPoint, and Teams
  • Proficiency in creating reports and dashboards using business intelligence software
Benefits
  • Flexible work arrangements
  • Support for you to maintain a healthy work-life balance
  • Career growth programs
  • Valuable certification in the latest technologies
  • Paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisproblem-solvingproject managementreport creationdashboard creation
Soft Skills
written communicationverbal communicationrelationship buildingclient engagementservice orientation