Minor Hotels Europe and Americas

Collab Ops, CMS

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Gurgaon • India

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About the role

  • Technical expertise Required CUCM - Call routing/Media resources /Protocols (SIP, H323, MGCP)
  • Integration with CUC, UCCX, CVP, Gateways and reading debugs & Traces of UC Products
  • PRI T1/E1, FXO FXS /CME /CUE
  • Real-Time troubleshooting on Voice Gateways & CUBE
  • Hands-on experience with reading logs of UC Products, Voice Gateway and CUBE as well
  • Hands-on experience on taking Packet Captures on different devices & reading those logs as well
  • Hunt groups /Call pickups/Voicemails and configuration/Types of CISCO routers and differences
  • Auto attendant and B-ACD
  • Basics of Jabber & MRA
  • 24/7 Support (ready to work in shift’s)
  • Candidate should be having strong experience in handling P1/P2 issues over bridge/WebEx sessions
  • Candidate should be able to coordinate with multiple stakeholder’s during outage calls

Requirements

  • Technical expertise Required CUCM - Call routing/Media resources /Protocols (SIP, H323, MGCP)
  • Integration with CUC, UCCX, CVP, Gateways and reading debugs & Traces of UC Products
  • PRI T1/E1, FXO FXS /CME /CUE
  • Real-Time troubleshooting on Voice Gateways & CUBE
  • Hands-on experience with reading logs of UC Products, Voice Gateway and CUBE as well
  • Hands-on experience on taking Packet Captures on different devices & reading those logs as well
  • Hunt groups /Call pickups/Voicemails and configuration/Types of CISCO routers and differences
  • Auto attendant and B-ACD
  • Basics of Jabber & MRA
  • Candidate should be having strong experience in handling P1/P2 issues over bridge/WebEx sessions
  • Candidate should be able to coordinate with multiple stakeholder’s during outage calls
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
CUCMSIPH323MGCPPRI T1/E1FXOFXSCMECUEPacket Captures
Soft Skills
real-time troubleshootingstrong experience in handling P1/P2 issuescoordination with multiple stakeholders