Minor Hotels Europe and Americas

ServiceNow Advisory Consultant

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Tech Stack

ServiceNow

About the role

  • Partner with Senior Leaders (including CxOs) and advise on large-scale transformation deals and complex programmes to drive the growth agenda across ServiceNow.
  • Build and nurture long-term relationships with clients and internal teams, creating shared value and trust.
  • Apply your technical expertise and problem-solving mindset to design innovative, practical solutions for complex challenges.
  • Represent the CIS Advisory team in key forums, contributing to strategic initiatives and thought leadership.
  • Collaborate across diverse teams, supporting knowledge sharing, mentoring, and continuous learning.

Requirements

  • Deep expertise in ServiceNow, including architecture, development, administration, and custom integrations.
  • Proven ability to lead and deliver complex ServiceNow solutions, from strategy through to implementation, across multiple modules and client environments.
  • Strong communication and consulting skills, with the ability to build relationships with CxOs and contribute innovative ideas to client engagements and bids.
  • Certified in ServiceNow (CSA required; implementation certifications preferred) and ITIL Foundation, with knowledge of SaaS/on-prem architecture.
  • Ability to translate business needs into scalable, user-centric ServiceNow solutions.
  • Excellent communication and collaboration skills, with a focus on inclusive leadership and team empowerment.
  • A growth mindset and a commitment to continuous improvement—for yourself, your team, and your clients.
Benefits
  • Employee wellbeing programs
  • Mental Health Champions
  • Investments in wellbeing apps
  • Ethical business practices
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNowarchitecturedevelopmentadministrationcustom integrationsSaaS architectureon-prem architectureimplementation
Soft Skills
communicationconsultingrelationship buildingproblem-solvingmentoringcontinuous learninginclusive leadershipteam empowermentgrowth mindsetcommitment to continuous improvement
Certifications
ServiceNow Certified System Administrator (CSA)ITIL Foundation