Minor Hotels Europe and Americas

Jira Administrator

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Bangalore • India

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Tech Stack

ITSM

About the role

  • Log, classify, and prioritize incidents and service requests to ensure SLA adherence.
  • Perform basic troubleshooting for IT, application, and system-related issues; escalate complex cases to L2/L3 teams.
  • Administer and configure JIRA Software & JIRA Service Management, including projects, workflows, issue types, screens, fields, and permissions.
  • Create and manage automation rules, SLA policies, notifications, and escalation flows.
  • Develop and maintain dashboards, reports, and filters for stakeholders and operational teams.

Requirements

  • Strong understanding of ITSM frameworks, documentation standards, and ticket handling processes.
  • Ability to manage L1/L2 support workload, multitask, and work within SLA‑driven environments.
  • Excellent communication skills (spoken and written), customer‑oriented, and strong problem‑solving mindset.
  • 3 years of hands‑on experience in JIRA administration (workflows, schemes, automation, dashboards).
  • Comfort working with cross‑functional teams (developers, infra, security, vendors).
  • Willingness to work in shift‑based support environments if business requires.
Benefits
  • Exposure to global enterprise IT environments and diverse international clients.
  • Opportunity to grow in IT Support, JIRA Administration, DevOps, and Automation career paths.
  • Work with industry-standard tools and mission-critical systems supporting organizational IT operations.
  • Structured learning, certifications, and continuous improvement programs to advance your career.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingincident managementservice request managementJIRA administrationautomation rulesSLA policiesdashboard developmentreportingfilter managementITSM frameworks
Soft Skills
communication skillscustomer-orientedproblem-solvingmultitaskingcollaborationadaptability