Minor Hotels Europe and Americas

Junior Wireless Support Engineer

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Hybrid

Location: Bogota • Colombia

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Job Level

Junior

Tech Stack

Switching

About the role

  • Provide technical support for network connectivity and performance issues involving Cisco devices.
  • Assist customers by troubleshooting basic incidents, ensuring clear and service-oriented communication.
  • Monitor network status and escalate issues when necessary.
  • Document activities, troubleshooting steps, and solutions.
  • Collaborate with internal teams to ensure an excellent customer experience.

Requirements

  • 1–2 years of experience in technical support, help desk, NOC, or customer support roles (customer service experience is also valid)
  • Strong knowledge of Cisco networking technologies (Wireless or LAN Switching)
  • Understanding of general networking concepts and connectivity fundamentals
  • Strong problem-solving skills and the ability to work in a fast-paced environment
  • Excellent communication skills and customer orientation
  • English level B2 or higher (required)
Benefits
  • health insurance
  • retirement plans
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Cisco networking technologiesWireless networkingLAN Switchingnetwork connectivitytroubleshootingnetwork performancenetwork status monitoringdocumentationtechnical support
Soft Skills
problem-solvingcommunicationcustomer orientationcollaborationservice-oriented