Minor Hotels Europe and Americas

Senior Manager – Client Delivery Partner

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: MississaugaCanada

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Salary

💰 CA$101,300 - CA$169,080 per year

Job Level

About the role

  • Delivery Excellence: Oversee end-to-end delivery of complex programs, ensuring adherence to timelines, budgets, and quality standards
  • Operational Excellence: Design and implement Operational Excellence models and frameworks to drive efficiency and continuous improvement
  • High-Performance Teams: Coach, mentor, and develop delivery teams, fostering a culture of accountability, collaboration, and high performance
  • Cost Optimization: Drive efficiency and cost-saving initiatives across delivery streams without compromising quality
  • Technology Leadership: Manage delivery across SAP S/4HANA, cloud platforms (AWS, Azure, GCP), data analytics, AI/GenAI and IT/OT integration
  • Client Advisory: Act as a subject matter expert, leveraging experience from other Utilities clients to guide Hydro One on best practices and innovation
  • Regulatory & Security Compliance: Ensure all solutions meet regulatory requirements and cybersecurity standards, mitigating risks for critical infrastructure
  • Risk Management: Identify delivery risks, implement mitigation strategies, and ensure compliance with industry standards
  • Executive Engagement: Build strong relationships with senior client stakeholders, serving as the escalation point and trusted advisor
  • Change Management: Support organizational transformation and adoption of new technologies through structured change programs
  • Cross-Functional Collaboration: Partner with Client Partners, sales teams, and solution architects to identify growth opportunities and shape future engagements
  • Thought Leadership: Represent Capgemini in industry forums and contribute to Utilities-focused innovation initiatives.

Requirements

  • Delivery Leadership: 10+ years managing large-scale technology delivery programs in Utilities or related industries
  • SAP Expertise: Strong experience in SAP S/4HANA (private and cloud) and related modules, plus ability to integrate SAP with other enterprise platforms
  • Broader Tech Knowledge: Familiarity with cloud platforms (AWS, Azure, GCP), data analytics, AI/GenAI, cybersecurity, and IT/OT integration
  • AMI Expertise: Deep understanding of Advanced Metering Infrastructure (AMI) deployment, interoperability, and integration with smart grid technologies
  • Operational Excellence: Proven ability to design and implement operational excellence frameworks and lead high-performance teams
  • Financial Acumen: Proven ability to manage P&L, optimize costs, and deliver profitable engagements
  • Regulatory & Security Expertise: Understanding of Utilities regulatory frameworks and cybersecurity best practices
  • Change Leadership: Experience driving organizational change and technology adoption
  • Client Relationship Management: Skilled in engaging senior executives and influencing strategic decisions
  • Negotiation & Commercial Skills: Expertise in managing change orders, pricing negotiations, and complex deal structures
  • Leadership Skills: Ability to coach, mentor, and develop large delivery teams in a global delivery model
  • Communication Excellence: Outstanding oral, written, and presentation skills.
Benefits
  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
  • Company paid holidays
  • Personal Days
  • Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SAP S/4HANAcloud platformsAWSAzureGCPdata analyticsAIGenAIcybersecurityAdvanced Metering Infrastructure (AMI)
Soft Skills
coachingmentoringaccountabilitycollaborationhigh performancechange managementclient relationship managementnegotiationcommunicationleadership