
Senior Manager – Client Delivery Partner
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: Mississauga • Canada
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Salary
💰 CA$101,300 - CA$169,080 per year
Job Level
About the role
- Delivery Excellence: Oversee end-to-end delivery of complex programs, ensuring adherence to timelines, budgets, and quality standards
- Operational Excellence: Design and implement Operational Excellence models and frameworks to drive efficiency and continuous improvement
- High-Performance Teams: Coach, mentor, and develop delivery teams, fostering a culture of accountability, collaboration, and high performance
- Cost Optimization: Drive efficiency and cost-saving initiatives across delivery streams without compromising quality
- Technology Leadership: Manage delivery across SAP S/4HANA, cloud platforms (AWS, Azure, GCP), data analytics, AI/GenAI and IT/OT integration
- Client Advisory: Act as a subject matter expert, leveraging experience from other Utilities clients to guide Hydro One on best practices and innovation
- Regulatory & Security Compliance: Ensure all solutions meet regulatory requirements and cybersecurity standards, mitigating risks for critical infrastructure
- Risk Management: Identify delivery risks, implement mitigation strategies, and ensure compliance with industry standards
- Executive Engagement: Build strong relationships with senior client stakeholders, serving as the escalation point and trusted advisor
- Change Management: Support organizational transformation and adoption of new technologies through structured change programs
- Cross-Functional Collaboration: Partner with Client Partners, sales teams, and solution architects to identify growth opportunities and shape future engagements
- Thought Leadership: Represent Capgemini in industry forums and contribute to Utilities-focused innovation initiatives.
Requirements
- Delivery Leadership: 10+ years managing large-scale technology delivery programs in Utilities or related industries
- SAP Expertise: Strong experience in SAP S/4HANA (private and cloud) and related modules, plus ability to integrate SAP with other enterprise platforms
- Broader Tech Knowledge: Familiarity with cloud platforms (AWS, Azure, GCP), data analytics, AI/GenAI, cybersecurity, and IT/OT integration
- AMI Expertise: Deep understanding of Advanced Metering Infrastructure (AMI) deployment, interoperability, and integration with smart grid technologies
- Operational Excellence: Proven ability to design and implement operational excellence frameworks and lead high-performance teams
- Financial Acumen: Proven ability to manage P&L, optimize costs, and deliver profitable engagements
- Regulatory & Security Expertise: Understanding of Utilities regulatory frameworks and cybersecurity best practices
- Change Leadership: Experience driving organizational change and technology adoption
- Client Relationship Management: Skilled in engaging senior executives and influencing strategic decisions
- Negotiation & Commercial Skills: Expertise in managing change orders, pricing negotiations, and complex deal structures
- Leadership Skills: Ability to coach, mentor, and develop large delivery teams in a global delivery model
- Communication Excellence: Outstanding oral, written, and presentation skills.
Benefits
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
- Company paid holidays
- Personal Days
- Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SAP S/4HANAcloud platformsAWSAzureGCPdata analyticsAIGenAIcybersecurityAdvanced Metering Infrastructure (AMI)
Soft Skills
coachingmentoringaccountabilitycollaborationhigh performancechange managementclient relationship managementnegotiationcommunicationleadership