Program Architect
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: Hyderabad • India
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About the role
- Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements.
- Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.
- Contribute to the management of day to day in scope services to ensure they perform to contractual targets SLAs andoror KPIs.
- You are gaining a thorough understanding of the client's business and can identify areas for service improvement and value add where appropriate.
- SDM help identify areas where quality checks are not in place, and raise recommendations for get well plans.
- SDM construct trend analysis, root cause analysis and other requested reports.
Requirements
- Experience Level: Experienced Professionals
- Contract Type: Permanent
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service managementservice deliverytrend analysisroot cause analysisservice level agreementscontractual requirementsKPI managementquality checksservice improvement
Soft Skills
client relationship managementcommunicationproblem-solvinganalytical thinkingcollaboration