Minor Hotels Europe and Americas

Advanced Insights SME, Customer Experience & Operation Management

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Noida • India

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Job Level

SeniorLead

Tech Stack

PythonTableau

About the role

  • Serve as the functional lead for BP_ICO_CEC and BP_ICO_OM blueprints
  • Translate blueprint frameworks into insight-led execution strategies across customer support, marketing operations, and service delivery
  • Collaborate with cross-functional teams to embed analytics into operational workflows and customer engagement models
  • Design and deploy predictive models, diagnostic dashboards, and KPI frameworks tailored to CX and OM domains
  • Conduct root cause analysis, trend forecasting, and scenario modeling to support strategic and tactical decisions
  • Drive continuous improvement through data-driven insights across customer journeys, campaign performance, and operational metrics
  • Act as a trusted advisor to senior leadership, delivering insights that drive blueprint adoption and performance optimization
  • Facilitate blueprint workshops and insight reviews with cross-functional stakeholders
  • Mentor teams on data storytelling, blueprint maturity, and insight-driven decision-making

Requirements

  • 15+ years of experience in customer experience, operations management, or business analytics
  • Deep expertise in CX and OM processes
  • Strong understanding of blueprint methodologies
  • Proven track record in advanced analytics, data visualization, and insight delivery
  • Proficiency in tools such as Power BI, Tableau, Python/R, or equivalent
Benefits
  • Comprehensive wellness benefits including health checks
  • Telemedicine
  • Insurance with top-ups
  • Elder care
  • Partner coverage
  • New parent support via flexible work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
advanced analyticsdata visualizationpredictive modelingroot cause analysistrend forecastingscenario modelingKPI frameworksdata storytellingblueprint methodologiescustomer experience processes
Soft Skills
collaborationmentoringcommunicationstrategic decision-makingtactical decision-makingcontinuous improvementinsight deliverytrusted advisorfacilitationcross-functional teamwork