Change & Release Manager
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Hybrid
Location: Manchester • United Kingdom
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About the role
- Oversee the change process by ensuring changes are logged, progressed, updated/authorised and actioned/resolved within the scope of the Service Level Agreement
- Prepare reports on statistical information
- Ensure the Change and Release process is adhered to
- Ensure agreed Requests for Change (RFC) are entered correctly in the Service Management tool
- Reject impractical RFCs
- Ensure that full approval is granted prior to implementing Changes
- Ensure a back-out plan prepared internally is in evidence and has been considered within the overall implementation plan to minimize impact to service availability
- Review, monitor and communicate the progress and final outcome of cross tower Changes to all relevant parties
Requirements
- Experience in developing training material desired
- Ability to schedule and facilitate training sessions for internal and external resources
- Mentoring skills
- Computer systems knowledge
- Integration and architecture concepts
- Experience in various Change Management evaluation techniques
- Understanding of statistics and quality management concepts
- Good Management and communication skills
- Hosting and facilitating of internal and external CAB meetings
- Managing virtual teams to deliver Change and Release Management process
- Problem Solving skills
- Understanding of cross systems interrelations in context of the global business process
- Ability to present at all levels
Benefits
- Flexible working arrangements
- Professional development opportunities
- Mental Health Champions
- Wellbeing apps access
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Change ManagementRelease ManagementStatistical AnalysisTraining Material DevelopmentChange Evaluation TechniquesQuality ManagementIntegration ConceptsArchitecture ConceptsService Management ToolsProblem Solving
Soft skills
MentoringCommunicationManagementFacilitationSchedulingHosting MeetingsTeam ManagementPresentation SkillsInterpersonal SkillsOrganizational Skills