Minor Hotels Europe and Americas

ServiceNow Business Analyst – Service Management Consultant

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Remote

Location: Remote • California, Florida, Illinois, Missouri, New York, Tennessee, Texas, Virginia • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $90,000 - $115,000 per year

Job Level

Mid-LevelSenior

Tech Stack

ITSMServiceNow

About the role

  • Gather requirements and facilitate workshops to collect and document business and technical requirements
  • Translate complex technical specifications into business logic and vice versa
  • Collaborate with stakeholders to evaluate ServiceNow capabilities and enhancements
  • Create user stories, process guides, end-user documentation, and playbooks
  • Document enhancement requests and technical specifications
  • Maintain clear communication with stakeholders regarding status updates and feasibility assessments
  • Maintain deep knowledge of ServiceNow modules including IT Workflows, CRM Workflows, HRSD, Security & Risk, AI, etc.
  • Partner with ServiceNow developers and provisioning analysts to ensure alignment of business and technical objectives
  • Support UAT sessions and training for various client personas
  • Write user stories to be configured by technical developers
  • Work within Agile frameworks to support sprint planning and execution
  • Proactively identify risks, issues, and blockers and communicate through appropriate channels
  • Ensure deliverables are complete, consistent, and aligned with customer expectations

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, or related field
  • 3+ years of experience as a Business Analyst or Product Specialist in ServiceNow environments
  • ITIL Foundation Certification (v4)
  • Strong oral and written communication skills
  • Proficiency in Agile lifecycle and tools like ServiceNow Docs and NowCreate
  • Experience with multiple ServiceNow applications (e.g., ITSM, HRSD, CSM, GRC)
  • Familiarity with Common Services Data Model and Strategic Portfolio Management
  • Ability to work independently and manage multiple priorities
Benefits
  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
  • Company paid holidays
  • Personal Days
  • Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
business analysistechnical specificationsuser storiesprocess guidesend-user documentationAgile frameworksUAT supportServiceNow applicationsCommon Services Data ModelStrategic Portfolio Management
Soft skills
communication skillscollaborationrisk identificationproblem-solvingstakeholder managementindependenceprioritization
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Information SystemsITIL Foundation Certification (v4)