Minor Hotels Europe and Americas

Principal ServiceNow Business Analyst, HRSD

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Dallas • California, Florida, Illinois, Massachusetts, Missouri, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington • 🇺🇸 United States

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Salary

💰 $125,000 - $150,000 per year

Job Level

Lead

Tech Stack

ITSMServiceNow

About the role

  • Our Principal ServiceNow Business Analyst (BA) SME HRSD plays a critical role in bridging business needs with technical capabilities on the ServiceNow platform specific to HRSD.
  • This client-facing role involves gathering requirements, facilitating workshops, translating business logic into technical specifications, and supporting the implementation of ServiceNow solutions within the HRSD ServiceNow module.
  • Lead workshops to collect and document business and technical requirements in the HRSD module area.
  • Collaborate with stakeholders to evaluate HRSD ServiceNow capabilities and enhancements.
  • Maintain communication with stakeholders regarding status updates and feasibility assessments.
  • Partner with ServiceNow architects, developers and provisioning analysts to ensure alignment of business and technical objectives.
  • Support UAT sessions and training for various client personas.
  • Write user stories to be configured by technical developers and support sprint planning and execution.

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, or related field
  • 3+ years of experience as a Business Analyst or Product Specialist in ServiceNow environments including HRSD module
  • ITIL Foundation Certification (v4)
  • Strong oral and written communication skills
  • Proficiency in Agile lifecycle and tools like ServiceNow Docs and NowCreate
  • Experience with multiple ServiceNow applications (e.g., ITSM, HRSD, CSM, GRC) is ideal but specifically HRSD
  • Familiarity with Common Services Data Model and Strategic Portfolio Management
  • Ability to work independently and manage multiple priorities
Benefits
  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
  • Company paid holidays
  • Personal Days
  • Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNowHRSDAgileuser storiesbusiness requirementstechnical specificationsUATworkshopsCommon Services Data ModelStrategic Portfolio Management
Soft skills
communicationcollaborationindependenceprioritizationfacilitation
Certifications
Bachelor’s degreeITIL Foundation Certification