Minor Hotels Europe and Americas

Senior ServiceNow BA, CMDB, CSDM, SME

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Chicago • California, Florida, Illinois, Massachusetts, Missouri, New Jersey, New York, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington • 🇺🇸 United States

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Salary

💰 $113,000 - $132,000 per year

Job Level

Senior

Tech Stack

ServiceNow

About the role

  • Senior ServiceNow BA SME has depth of knowledge of the ServiceNow CMDB and CSDM modules
  • A client-facing role works with engagement team to develop and implement CMDB and CSDM solutions

Requirements

  • 2+ Years experience working with ServiceNow CMDB/CSDM Solutions
  • Ability to take complex technical specifications and articulate to a customer in business logic
  • Familiar with SOW/Contracts and understands milestones and scope
  • Ability to take business logic from customer and translate to technical terms and stories for development
  • Comfortable leading workshops to demo ServiceNow features, walk through process, and collect requirements
  • Comfortable leading training client learning personas
  • Comfortable conducting guided UAT sessions and customer UAT stakeholders
  • Understands project risks, issues, actions, and decisions and communicates via appropriate channels
  • Pre-prep workshops and lead workshops with demos, decks
  • Document client meeting notes for wide audience
  • Create workshop materials, end user guides, playbooks, user stories
  • Proficient with agile lifecycle
  • Resourceful: not letting blockers get in the way; ability to use ServiceNow Docs, NowCreate
  • Proactive; meets deadlines; works independently
  • MS Office (Word, Excel)
  • ITIL 4
  • ServiceNow CSA Certification
  • (2) CIS Certifications
  • ServiceNow CMDB/CSDM
Benefits
  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
  • Company paid holidays
  • Personal Days
  • Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNow CMDBServiceNow CSDMAgile lifecycleBusiness logic translationUser storiesWorkshop materials creationEnd user guidesPlaybooksUAT sessionsTechnical specifications articulation
Soft skills
Client-facingCommunicationLeadershipProactiveResourcefulIndependent workDeadline managementRequirement gatheringFacilitationDocumentation
Certifications
ServiceNow CSA CertificationCIS CertificationITIL 4