Senior ServiceNow BA SME has depth of knowledge of the ServiceNow CMDB and CSDM modules
A client-facing role works with engagement team to develop and implement CMDB and CSDM solutions

Requirements

2+ Years experience working with ServiceNow CMDB/CSDM Solutions
Ability to take complex technical specifications and articulate to a customer in business logic
Familiar with SOW/Contracts and understands milestones and scope
Ability to take business logic from customer and translate to technical terms and stories for development
Comfortable leading workshops to demo ServiceNow features, walk through process, and collect requirements
Comfortable leading training client learning personas
Comfortable conducting guided UAT sessions and customer UAT stakeholders
Understands project risks, issues, actions, and decisions and communicates via appropriate channels
Pre-prep workshops and lead workshops with demos, decks
Document client meeting notes for wide audience
Create workshop materials, end user guides, playbooks, user stories
Proficient with agile lifecycle
Resourceful: not letting blockers get in the way; ability to use ServiceNow Docs, NowCreate
Proactive; meets deadlines; works independently
MS Office (Word, Excel)
ITIL 4
ServiceNow CSA Certification
(2) CIS Certifications
ServiceNow CMDB/CSDM

Benefits

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
Company paid holidays
Personal Days
Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNow CMDBServiceNow CSDMAgile lifecycleBusiness logic translationUser storiesWorkshop materials creationEnd user guidesPlaybooksUAT sessionsTechnical specifications articulation

Soft Skills

Client-facingCommunicationLeadershipProactiveResourcefulIndependent workDeadline managementRequirement gatheringFacilitationDocumentation

Certifications

ServiceNow CSA CertificationCIS CertificationITIL 4