Minor Hotels Europe and Americas

Senior ServiceNow Business Analyst, HRSD

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Hybrid

Location: Dallas • California, Florida, Illinois, Missouri, New Jersey, New York, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington • 🇺🇸 United States

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Salary

💰 $125,000 - $150,000 per year

Job Level

Senior

Tech Stack

ServiceNow

About the role

  • The ServiceNow Business Analyst (BA) SME HRSD plays a critical role in bridging business needs with technical capabilities on the ServiceNow platform specific to HRSD
  • This client-facing role involves gathering requirements, facilitating workshops, translating business logic into technical specifications, and supporting the implementation of ServiceNow solutions within the HRSD ServiceNow module
  • Lead workshops to collect and document business and technical requirements in the HRSD module area
  • Translate complex technical specifications into business logic and vice versa
  • Collaborate with stakeholders to evaluate HRSD ServiceNow capabilities and enhancements
  • Create user stories, process guides, end-user documentation, and playbooks
  • Document enhancement requests and technical specifications related to the HRSD module

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, or related field
  • 3+ years of experience as a Business Analyst or Product Specialist in ServiceNow environments including HRSD module
  • ITIL Foundation Certification (v4)
  • Strong oral and written communication skills
  • Proficiency in Agile lifecycle and tools like ServiceNow Docs and NowCreate
Benefits
  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
  • Company paid holidays
  • Personal Days
  • Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNowHRSDbusiness analysistechnical specificationsuser storiesprocess guidesend-user documentationAgile
Soft skills
communicationcollaborationfacilitation
Certifications
ITIL Foundation Certification