Ministry Brands

Client Support Specialist

Ministry Brands

full-time

Posted on:

Location Type: Hybrid

Location: Tampa • Florida • Oklahoma • United States

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About the role

  • Provide user support to improve the experience of customers and/or end-users of their assigned product.
  • Provide timely responses to customer service inquiries via product ticket system, emails, LiveChat, and phone calls
  • Work with customers to identify and replicate errors and defects through a variety of communication means to ensure resolution
  • Collaborate with team members to provide resolutions to customer inquiries
  • Provide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision-making purposes
  • Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue
  • Provide excellent customer service through a friendly yet empathetic tone, and proactive and timely responses to maintain high customer satisfaction scores.

Requirements

  • Experience in customer service, support, or other customer-facing roles
  • High school diploma or an equivalent combination of education and experience
  • Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
  • Demonstrated ability to learn and understand ticketing software applications
  • Excellent verbal and written communication, organization, and follow up skills
  • Clearly describe technical detail in emails and calls
  • Discern appropriate resolution and escalation paths
  • Ability to work effectively and accurately within a fast-paced, deadline-driven environment
Benefits
  • Robust healthcare options – Options include a plan that is 100% covered by Ministry Brands for employee only coverage as well as a generous HSA contribution by the company.
  • Flexible paid time off – There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!
  • Paid parental leave – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.
  • Mental health support – Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.
  • Professional development reimbursement – Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career.
  • Employee Recognition & Rewards - At Ministry Brands, we use Nectar to celebrate achievements and strengthen our culture of recognition. This social platform empowers employees to send meaningful kudos, award points redeemable for rewards, and highlight contributions that exemplify our values.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceticketing softwareOffice 365Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook
Soft Skills
verbal communicationwritten communicationorganizationfollow upempathyproblem-solvingcollaboration
Certifications
high school diploma