Minga London

Business Operations

• Internal AI & automation strategy
• Identify where AI agents, automation, and intelligent workflows can improve efficiency
• Evaluate when AI is the right tool — and when simpler process or systems changes are better
• Design and deploy internal AI solutions for functions such as Customer Success, Sales & Revenue Operations, Marketing, etc.
• Maintain a deep understanding of Minga's internal tools, platforms, and data flows
• Ensure tools work well together and support how teams actually operate
• Advisory partnership with leaders on AI and automation
• Act as a thought partner to department leaders
• Lead Minga's internal IT function through the IT Manager
• Own internal IT strategy, operational resilience, and effectiveness
• Establish guardrails for internal AI use, including data handling, access, and privacy considerations
• Help teams adopt new tools and workflows successfully

Director of AI, Business Systems

Account Manager

• Develop and execute a strategic partnerships roadmap aligned with Minga’s growth objectives.
• Identify, negotiate, and close high-value partnerships with education technology providers, service partners, and other strategic allies.
• Establish and scale partner programs, including onboarding, enablement, and performance measurement.
• Collaborate closely with Product, Sales, and Marketing to ensure partner offerings complement Minga’s platform and market strategy.
• Build and nurture long-term relationships with C-level and senior stakeholders at partner organizations.
• Continuously analyze market trends, competitor partnerships, and industry opportunities to inform strategy.
• Act as Minga’s ambassador externally, representing the company at industry events and partner meetings.

Strategic Partnerships Leader

Customer Success Manager

• Ensure smooth onboarding of new customers, guiding them through the implementation process
• Build and maintain strong relationships with key customers
• Serve as the main point of contact for assigned customer accounts
• Act as the voice of the customer within the company
• Provide training sessions to help customers maximize the value of the product or service they have purchased
• Monitor customer usage data and analyze key metrics
• Work closely with the sales team to ensure timely renewal of customer contracts
• Identify opportunities to upsell or cross-sell additional products or services
• Collect feedback from customers and use it to drive product improvements
• Develop and execute customer success plans tailored to each customer's unique goals

Senior Customer Success Manager

Accounting Manager

• Lead and mentor the Junior Accountant, fostering a collaborative and high-performing environment.
• Oversee day-to-day accounting operations including accounts payable, accounts receivable, payroll, general ledger, and taxes.
• Ensure timely and accurate month-end, quarter-end, and year-end close processes.
• Prepare and review financial statements in accordance with Canadian Accounting Standards for Private Enterprises.
• Implement and maintain accounting policies, internal controls, and process improvements.
• Partner with the VP of Finance and other leaders to provide insights, forecasts, and analysis supporting strategic decisions.
• Manage external auditors and tax advisors during reviews, audits, and filings.
• Ensure compliance with local, provincial, federal, and US tax regulations.

Accounting Manager, CPA

Customer Support

• Respond promptly to customer inquiries and provide accurate information about Minga’s product and service
• Assist customers in troubleshooting technical issues
• Guide customers through product features and functionalities Including hosting live online training sessions
• Resolve customer complaints or concerns in a timely and professional manner, aiming for customer satisfaction
• Document customer interactions and resolutions accurately in Hubspot
• Collaborate with cross-functional teams such as product and sales to escalate and resolve complex issues
• Proactively identify patterns in customer inquiries or feedback and suggest improvements to product or support processes
• Stay up-to-date with product updates, new features, and industry trends to better assist customers
• Provide feedback to the product team based on customer interactions to improve usability and functionality
• Participate in ongoing training and professional development activities to enhance product knowledge and customer service skills
• Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.

Customer Support Representative

Marketing Operations

• Own day-to-day operational support for marketing tools (primarily Hubspot CRM + marketing automation)
• Build, QA, and maintain workflows for: Lead capture, Lead routing, Lifecycle stage updates, Campaign attribution
• Maintain clean, accurate marketing data (Lead Source, Sub-Source, Campaigns, UTMs, etc.)
• Help maintain marketing dashboards and recurring reports (leads, MQLs, funnel conversion, campaign performance)
• Partner with Marketing to operationalize new ideas without breaking existing systems
• Support Revenue Ops initiatives related to funnel visibility and attribution

Director of AI, Business Systems

Strategic Partnerships Leader

Senior Customer Success Manager

Accounting Manager, CPA

Customer Support Representative

Marketing Ops Coordinator