Minga London

Sales Development Rep

• Proactively engage prospects and create a robust pipeline of qualified opportunities
• Utilize various tools and strategies to identify and research potential prospects
• Engage in outbound prospecting through emails, phone calls, and social selling to initiate conversations and build interest in Minga
• Maintain a consistent follow-up cadence with contacts, multi-threading and nurturing relationships
• Use your strong prospecting and selling skills to set up qualified meetings for our AE Team
• Work closely with our sales and marketing teams to drive pipeline in a sustainable way
• Engage with our website visitors and inbound leads
• Think of new creative ways to improve the prospecting process to increase results and provide ongoing feedback to Sales Management

Sales Development Representative

Customer Success Manager

• Ensure smooth onboarding of new customers, guiding them through the implementation process, and assisting with any setup or integration issues.
• Build and maintain strong relationships with key customers
• Serve as the main point of contact for assigned customer accounts, understanding their business needs, goals, and challenges (Manage high volume of up to 100 customers)
• Act as the voice of the customer within the company, advocating for their needs, requirements, and feedback to relevant teams such as product development and marketing.
• Provide training sessions to help customers maximize the value of the product or service they have purchased.
• Anticipate customer needs and proactively address potential issues before they arise, providing solutions and recommendations to improve their experience.
• Monitor customer usage data and analyze key metrics to identify trends, opportunities, and areas for improvement.
• Provide regular reports and insights to customers and internal stakeholders.
• Work closely with the sales team to ensure timely renewal of customer contracts, engaging in renewal discussions, and addressing any concerns or objections.
• Identify opportunities to upsell or cross-sell additional products or services that would benefit the customer and help them achieve their goals.
• Collect feedback from customers and use it to drive product improvements and enhancements.
• Monitor the health of customer accounts, identifying signs of potential churn and taking proactive steps to mitigate risk and retain customers.
• Develop and execute customer success plans tailored to each customer's unique goals and objectives, outlining milestones, success criteria, and action items.
• Work closely with cross-functional teams such as sales, product, marketing, and support to ensure a seamless customer experience and alignment on customer priorities.

• Own scaled engagement and outcomes for a defined segment of customers
• Design, run, and continuously improve digital lifecycle programs
• Provide consultative guidance that helps schools streamline processes
• Own the scaled review motion: prepare pooled reviews demonstrating ROI

Scaled Customer Success Manager – East

• Own scaled engagement and outcomes for a defined segment of customers
• Designing and optimizing 1:many programs that drive onboarding, adoption, and renewal at scale
• Extends the Scaled Associate CSM responsibilities
• Responsible for your scaled portfolio, primarily via 1:many channels
• Design, run, and continuously improve digital lifecycle programs
• Provide consultative guidance
• Own the scaled review motion

Scaled Customer Success Manager

Business Operations

• Internal AI & automation strategy
• Identify where AI agents, automation, and intelligent workflows can improve efficiency
• Evaluate when AI is the right tool — and when simpler process or systems changes are better
• Design and deploy internal AI solutions for functions such as Customer Success, Sales & Revenue Operations, Marketing, etc.
• Maintain a deep understanding of Minga's internal tools, platforms, and data flows
• Ensure tools work well together and support how teams actually operate
• Advisory partnership with leaders on AI and automation
• Act as a thought partner to department leaders
• Lead Minga's internal IT function through the IT Manager
• Own internal IT strategy, operational resilience, and effectiveness
• Establish guardrails for internal AI use, including data handling, access, and privacy considerations
• Help teams adopt new tools and workflows successfully

Sales Development Representative

Customer Success Manager

Scaled Customer Success Manager – East

Scaled Customer Success Manager

Director of AI, Business Systems