Miner & Company, Ltd.

National Accounts Coordinator

Miner & Company, Ltd.

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $26 - $28 per hour

About the role

  • Responsible for coordinating the service of existing and replacement equipment for the National Accounts within the National Service Department.
  • Receiving and entering National Service calls daily.
  • Each call requires follow up until completed.
  • Approving invoices for service, repair, and preventative maintenance work.
  • Gather pricing and process quotes of service.
  • Process work orders, ordering parts and follow up until completion.
  • Enter all applicable information into Alert order management system.
  • Research/develop and maintain relationships to expand service network.
  • Prepare quotes for customers to include pricing, parts and lead times.
  • Log & track work orders daily.
  • Maintain a high level of customer service.
  • Complete processing in the service software to invoice customer.
  • Approve vendor bills.
  • Other duties as assigned by supervisor.

Requirements

  • High School Diploma or GED is required.
  • Ability to communicate effectively with customers, vendors, and customer facility teams.
  • An interest in learning about equipment used in a warehouse setting such as compactors, dock levers, balers, and forklifts in order to troubleshoot customer’s needs.
  • Ability to thrive in a fast paced, technology driven, service environment.
  • Proven organizational and planning skills.
  • Ability to prioritize and handle multiple projects.
  • Strong analytical ability.
  • Problem solving skills.
  • Basic understanding of accounting principles and processes.
  • Experience using Microsoft Office Products: Outlook; Excel; and Word.
  • Strong communication skills, both written and oral.
  • Ability to work with individuals from diverse backgrounds and needs across remote offices.
  • The selected candidate will be required to pass a criminal history background check.
Benefits
  • Competitive pay - Plus incentive opportunities!
  • Full benefits package that starts day one - Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
  • PTO and Paid Holidays
  • Training and mentoring - Learn from our experts in the industry
  • Advancement opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
invoice processingservice coordinationwork order processingpricing and quotingpreventative maintenancetroubleshootingbasic accounting principlesequipment knowledgeanalytical skillsproblem solving
Soft Skills
effective communicationorganizational skillsplanning skillsability to prioritizemultitaskingcustomer servicerelationship buildingadaptabilityteam collaborationinterpersonal skills
Certifications
High School DiplomaGED