Mindtickle

Engagement Manager

Mindtickle

full-time

Posted on:

Location Type: Hybrid

Location: Bengaluru • India

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About the role

  • Drive the end-to-end delivery and business success of Mindtickle solutions by combining products and services to meet client goals.
  • Partnering with the Client Partner, co-own account success - focusing on delivery, solutioning, value realization, and growth.
  • Coordinate and work closely with internal teams (Professional Services, Tech Support, Field Engineering, and others) to ensure seamless implementation, adoption, and ongoing support.

Requirements

  • Deep experience in technical delivery, system architecture, configuration workflows, SSO, and sandbox/live environments.
  • Knowledge of CRM, BI, LMS, HRIS, CI, and data integration across platforms.
  • Comfortable interpreting release notes, diagrams, and handling async/sync system challenges.
  • Familiarity with AI tools for day-to-day productivity.
  • Ability to engage with clients to uncover business challenges, translate them into product-driven solutions, and design scalable implementation approaches.
  • Strong grasp of client business needs, value realization, and strategic alignment.
  • Data-driven decision-making; ability to track performance and drive insights.
  • Proven project/program management in cross-functional setups.
  • Strong analytical and problem-solving skills
  • Strong client-facing communication, relationship-building, and presentation skills.
  • Collaborative mindset to work with CPs, Product, and Support on escalations or bugs.
  • 6+ years in tech consulting, Professional Services, SaaS delivery, or IT engagement roles.
  • Bachelor’s in Computer Science or related field; MBA/advanced degree is a plus.
  • Strong exposure to SaaS, CRM, and sales enablement tools.
  • Based in Pune / Bangalore (or willing to relocate); willing to travel for key client engagements.
Benefits
  • Customer Lifecycle Management
  • Client Relationship Management
  • Internal Project Management
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical deliverysystem architectureconfiguration workflowsSSOdata integrationproject managementdata-driven decision-makinganalytical skillsproblem-solving skillsscalable implementation
Soft Skills
client-facing communicationrelationship-buildingpresentation skillscollaborative mindsetability to engage with clientsstrong grasp of client business needsvalue realizationstrategic alignmentability to translate business challengesdrive insights
Certifications
Bachelor’s in Computer ScienceMBAadvanced degree