Mindtickle

Program Manager

Mindtickle

full-time

Posted on:

Location Type: Hybrid

Location: Pune • India

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About the role

  • Responsible for end-to-end program ownership
  • Manage customer communication and successful execution of engagements
  • Spanning full engagement lifecycle—from pre-sales scoping to delivery, launch, and handover
  • Ensure outcomes are delivered with high quality, predictability, and customer satisfaction
  • Emphasizes hands-on delivery leadership, not people management.
  • Comfortable leading customer conversations, managing expectations, resolving conflicts, and guiding stakeholders with a customer-first mindset

Requirements

  • 5+ years of experience in program management, services delivery, or enterprise project delivery roles.
  • Proven experience managing enterprise, customer-facing engagements as an individual contributor.
  • Experience in SaaS, enterprise B2B, digital transformation, or implementation services preferred.
  • Demonstrated involvement in pre-sales scoping, estimation, or SOW creation.
  • Strong customer communication: able to lead meetings, explain complex scenarios clearly, and adapt messaging by audience.
  • Estimation & financial acumen: confident in effort estimation, burn forecasting, and scope costing.
  • Conflict management maturity: able to handle misalignment and escalations with calm, clarity, and ownership.
  • Solid fundamentals in program governance, risk management, dependency tracking, and milestone planning.
  • Proficiency with Jira, Excel, and program management/collaboration tools.
  • High ownership mindset with strong customer empathy, bias for action, and a solution-oriented approach.
Benefits
  • Tons of awesome perks and many opportunities for growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementservices deliveryenterprise project deliverypre-sales scopingestimationSOW creationrisk managementdependency trackingmilestone planningfinancial acumen
Soft Skills
customer communicationconflict managementleadershipcustomer empathysolution-oriented approachexpectation managementstakeholder guidanceadaptabilityownership mindsetpredictability