Mindtickle

Program Manager – Technical Services Delivery

Mindtickle

full-time

Posted on:

Location Type: Hybrid

Location: Pune • India

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About the role

  • The Program Manager, Services Delivery (technical) is responsible for end-to-end program management, customer communication, and successful execution of complex customer engagements across Mindtickle’s services portfolio.
  • This role owns delivery for assigned programs—ensuring high-quality execution, strong governance, and a proactive, customer-first mindset while working collaboratively with multiple internal and external stakeholders.
  • Emphasizes hands-on delivery ownership and orchestration, not people management.
  • Expected to be process-disciplined yet flexible, comfortable leading customer conversations, managing expectations, resolving conflicts, and proactively guiding stakeholders through ambiguity to drive outcomes.

Requirements

  • 5+ years of overall work experience, including 2+ years in Technical Program or Project Management roles within a SaaS or technology-driven environment
  • Strong structured problem-solving skills with the ability to bring clarity and order to ambiguous, fast-moving situations
  • Proven experience designing, optimizing, and scaling repeatable processes across cross-functional teams
  • Solid technical acumen with hands-on experience managing technical programs such as custom integrations, platform-based implementations, custom reporting, or complex technical solutions
  • Strong understanding of Agile methodologies, with experience managing Agile delivery and working closely with engineering teams
  • Hands-on experience using Jira or similar project management and tracking tools
  • Excellent stakeholder management, communication, and influencing skills to align engineering, solutions, and business teams
  • Strong analytical skills, with experience using Excel, dashboards, or analytics tools for tracking progress, risks, and outcomes
  • Customer-first mindset with the ability to balance speed, quality, and long-term scalability
  • Ability to thrive in a fast-paced environment while managing multiple competing priorities and risks
Benefits
  • Program & Project Management
  • Stakeholder Collaboration
  • Quality & Continuous Improvement
  • Tools & Metrics
  • Customer Experience, Communication & Quality
  • Pre-Sales Support, Estimation & SOW Ownership
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementproject managementtechnical program managementprocess optimizationAgile methodologiescustom integrationsplatform-based implementationscustom reportinganalytical skillsproblem-solving
Soft Skills
customer communicationstakeholder managementinfluencing skillsconflict resolutionflexibilityproactive mindsetcollaborationclarity in ambiguitytime managementprioritization