MindFriend PRO

Customer Service Representative

MindFriend PRO

full-time

Posted on:

Location Type: Remote

Location: California • Florida • United States

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About the role

  • The Setup Expert: Guide new users through account creation, integration, and initial profile settings via live chat and screen-share.
  • Account Troubleshooting: Resolve complex login issues, billing discrepancies, and permission settings with speed and precision.
  • Tech Translator: Take "tech-speak" and turn it into clear, simple instructions for our non-technical users.
  • AI Collaboration: Use our internal AI co-pilot tools to summarize history and provide faster, more accurate resolutions.

Requirements

  • Experience: You have 1–2 years in a remote customer-facing role (SaaS or Tech experience is a huge plus!).
  • The "Helper" DNA: You genuinely enjoy the "Aha!" moment when a customer finally understands a feature.
  • Tech-Fluent: You’re comfortable with CRMs (Zendesk/Salesforce), Slack, and modern AI productivity tools.
  • Clear Communicator: Your writing is professional, warm, and free of typos.
Benefits
  • 5 days training provided
  • Remote Setup Requirements
  • A quiet, dedicated workspace.
  • High-speed internet (Minimum 50 Mbps down / 10 Mbps up).
  • Comfortable using video for team syncs and occasional customer "guided setups."
  • 100% Remote: Work from wherever you're most productive.
  • Tech-Forward: We use the latest AI tools to handle the "boring" stuff so you can focus on meaningful human interaction.
  • Growth Path: We prioritize internal promotions to Lead CSR, Quality Assurance, or Product Management.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer serviceproblem solvingcommunicationtechnical translationuser guidancetroubleshootingpatienceempathyclaritycollaboration