Logistics Coordinator
Million Dollar Baby Co.
full-time
Posted on:
Location Type: Hybrid
Location: Pico Rivera • California • United States
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Salary
💰 $60,000 - $72,000 per year
About the role
- Provide retailer facing customer service including responding to pre and post order or shipment related inquiries via email or phone call as necessary. Notifying retailers and management of any shipping issues, addressing shipping errors and discrepancies as they arise.
- Creating bill of ladings and requesting for rate quotes, optimizing around transit times and freight costs. Ensuring all shipments are processed and shipped within our internal SLAs
- Review order exceptions, including damages from an operational lens to ensure a best-in-class customer experience, issuing Return Merchandise Authorization (RMA), issuing call tags and or processing parts replacement orders
- Management of claims for all damaged/loss shipments, invoice overcharges and customer chargebacks with the goal of maximizing our claims win rates.
- Assist with various Logistics and Order Management functions: shipment processing for small parcel and LTL orders, order entry, customer inquiries, releasing, quoting, routing orders and shipment preparation, including creating payment requests
Requirements
- 1-2 years of work experience
- Extreme attention to detail – you triple check all emails and deliverables and take pride in getting it right the first time
- Super organized – never let anything slip through the cracks, time management is your forte, and you are not shy about following up with internal or external stakeholders
- Effective verbal and written communication skills – communicate to be understood in a concise and clear manner, bring a point of view
- Strong analytical skills – use logical structuring in understanding problems and in creating solutions, don’t rely on others to tell you what to do
- Adaptable and flexible – priorities change on a daily or hourly basis, you can pivot, adjust your schedule and re-focus
- Team-oriented -- you jump at the chance to help a team member when assistance is needed
- Intermediate Excel skills
Benefits
- 100% of your health, dental and vision insurance monthly premiums paid by us!
- Flexible PTO because we respect the need for work/life harmony
- Company matching 401(k)
- Vacation reimbursement and health & wellness subsidy programs
- Tuition reimbursement
- Matching charitable donations to the nonprofit organization of your choice
- Company-wide monthly celebrations - lunch is on us!
- Dog-friendly workplace, yes! You can bring your best friend to work
- Free MDB Co. swag + generous employee discount on products
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order managementshipment processingbill of lading creationrate quotingclaims managementReturn Merchandise Authorization (RMA)parts replacement processinginvoice managementanalytical skillsExcel
Soft skills
attention to detailorganizational skillstime managementeffective communicationanalytical thinkingadaptabilityteam-orientedproblem-solving