Millennium Health

Customer Support

• Support all specimen shipping operations by following standard operating procedures
• Oversee distribution matters and provide an exceptional customer experience
• Monitor and track daily on-demand UPS and FedEx customer shipments
• Maintain UPS Placard Program and facilitate expansion across the business
• Serve as logistics point of contact for Sales, Field Services, and other cross-functional teams
• Provide real-time chat support to Customer Service team via Microsoft Teams channel
• Investigate and resolve customer shipping issues in a timely, proactive manner
• Partner with Data Services to resolve discrepancies in monthly UPS Zero-Volume Pickup fees and contain costs
• Facilitate logistic needs for Telehealth customers and associated vendors
• Prepare for and attend weekly Corporate Performance Management calls with MH and UPS stakeholders
• Update standard operating procedures and educational materials to maintain accuracy and timeliness
• Train Customer Service Advocates and Coordinators on new procedures and provide ongoing refresher training
• Ensure HIPAA, Confidentiality and Compliance policies, and cyber security controls are adhered to at all times

Logistics Administrator, Customer Service

Account Manager

• The Account Manager role is field-based and requires daily travel in the territory.
• Millennium Health LLC is an accredited specialty laboratory providing medication monitoring and drug testing services.
• Account Managers who thrive on maintaining, nurturing, and growing existing client relationships.
• Excellent earning potential with competitive base salary, uncapped commissions, vehicle stipend, and mileage reimbursement.
• Work with clinical, laboratory, and corporate customer support teams to ensure quality and accountability.
• Develop and nurture relationships with accounts in assigned regions to build long-term client relationships.
• Cold call and network in the territory to develop leads for the Territory Manager.
• Schedule and deliver field training sessions with customers/clients and their staff.
• Function as the key person who identifies account needs and coordinates support with internal stakeholders.

• The Account Manager role is field-based and requires daily travel in the territory.
• Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor the use and misuse of prescription medications and illicit drugs and helps monitor the effectiveness of treatment plans.
• Account Managers who thrive on maintaining, nurturing, and growing our existing client relationships.
• Excellent earning potential with a customer focus: Includes a competitive base salary, uncapped monthly commissions, vehicle stipend, and mileage reimbursement. Comprehensive benefits package including flex time-off plan!
• Work with a talented and passionate team: Our sales organization partners with our expert clinical team, laboratory, and corporate-based customer support to ensure best-in-class service, quality, performance, and accountability.
• Join us at an opportune time for growth and advancement: We're expanding rapidly and have an excellent trajectory. This means a great foundation and you’ll be joining at the perfect time to help contribute to our and your future success.
• The Job:
• Develop and nurture relationships with accounts in assigned regions to build long-term relationships with clients.
• Schedule and deliver field training sessions with our customers/clients and their staff.
• Function as the key person who identifies account needs and provides top support to clients by coordinating with internal MH stakeholders

• Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor the use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans.
• The Account Manager role is field-based and requires daily travel in the territory.
• Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor the use and misuse of prescription medications and illicit drugs and helps monitor the effectiveness of treatment plans.
• Who wins at Millennium Health...Account Managers who thrive on maintaining, nurturing, and growing our existing client relationships.
• Why this opportunity? Excellent earning potential with a customer focus: Includes a competitive base salary, uncapped monthly commissions, vehicle stipend, and mileage reimbursement. Comprehensive benefits package including flex time-off plan!
• Work with a talented and passionate team: Our sales organization partners with our expert clinical team, laboratory, and corporate-based customer support to ensure best-in-class service, quality, performance, and accountability.
• Join us at an opportune time for growth and advancement: We're expanding rapidly and have an excellent trajectory. This means a great foundation and you’ll be joining at the perfect time to help contribute to our and your future success.
• The Job:
• Develop and nurture relationships with accounts in assigned regions to build long-term relationships with clients.
• Schedule and deliver field training sessions with our customers/clients and their staff.
• Prospect and uncover new leads in the territory to support new business development.
• Function as the key person who identifies account needs and provides top support to clients by coordinating with internal MH stakeholders.