Responsible for the specifications, installation, configuration, and commissioning of proof of concept and demo systems for Partners and Customers
A&E consultant engagements in the Quebec region
Help the Sales team members respond to requests for information (RFI) and requests for proposals (RFP), including compliance, data privacy, and architecture
Provide technical advice to end users, resellers, and the internal sales team on different technologies and integration solutions using a variety of tools (email, case management platform, etc)
Build customized dashboards tailored to vertical-specific use cases for proof of concept and demo environments
Provide technical support to resolve system and environment issues for Partner, Customer, and Demo/POV systems, including being a liaison between the internal R&D teams, the Partners, and the end users (where required)
Work in conjunction with the Sales and Marketing team members to address technical questions and conduct product demonstrations
Refer to our internal knowledge base, documentation, and external resources to provide accurate answers and solutions to requests promptly
Provide pre-sales product training, when needed, to operators, administrators, end users, partners, and Sales team members
Disseminate relevant acquired knowledge to the other team members, both technical and non-technical
Support marketing activities, including trade shows, webinars, and other campaigns for developing new customer leads
Support trade shows, including booth setup, booth staffing, product demonstrations and presentation assistance
Travel required, regional and occasionally United States (30% to 50% depending on business requirements)
Other tasks as assigned

Requirements

Bilingual – English and French mandatory
Bachelor's degree or higher in a technical discipline - Engineering, Information Technology, Computer Science, or a relevant field
Minimum 4 years of work experience in a customer-facing role involving both pre-and post-sales engineering activities, training, and technical support
Strong knowledge and experience of both hardware and software products (IP networking, SaaS applications, video security, client/server environments, and other communication systems)
Strong knowledge and experience with Video Management Systems, Video Recording, and Video Analytics
Thorough understanding of the data flow throughout a system (database, IIS, thin-client GUI)
Hands-on experience with Windows and Linux (Ubuntu/RHEL) environments
Familiarity working with databases (SQL, etc) and reading log files
Experience with troubleshooting a web-based platform using various tools and methodologies (browser developer tools, application logs, etc)
Time management skills enabling you to prioritize your tasks accordingly and independently
Passion for knowledge acquisition through curiosity to find answers to questions you don't know, to continue learning how products work, and to create new solutions for customers

Benefits

Health insurance
Retirement plans
Paid time off
Professional development
Travel opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IP networkingSaaS applicationsvideo securityclient/server environmentsVideo Management SystemsVideo RecordingVideo AnalyticsWindowsLinuxSQL

Soft Skills

bilingualtime managementtechnical supportcustomer-facingtrainingcommunicationproblem-solvingknowledge acquisitioncuriosityprioritization