Midland Credit Management, an Encore Capital Group Company

Systems Engineer

• Design, deploy, and maintain enterprise infrastructure platforms, including: Windows Server and Active Directory environments, Linux-based systems (RHEL, AlmaLinux, Ubuntu), Hypervisors (VMware vSphere / ESXi or equivalent), Cloud infrastructure (Azure, AWS, or GCP)
• Architect and support highly available, scalable, and secure systems across hybrid environments
• Manage and optimize virtualization platforms, including VM lifecycle management, performance tuning, and capacity planning
• Implement and maintain infrastructure-as-code and automation solutions using PowerShell, Python, Bash, or similar tools
• Support and integrate storage and data protection platforms (e.g., Dell EMC, Rubrik, Veeam) to ensure data durability, resilience, and disaster recovery readiness
• Monitor system health and performance across compute, storage, and network layers; proactively identify and remediate risks
• Lead root cause analysis and incident resolution for complex, cross-platform infrastructure issues
• Develop and execute disaster recovery and business continuity strategies, including backup validation and recovery testing
• Collaborate with network, security, application, and DevOps teams to align infrastructure design with business requirements
• Create and maintain comprehensive, audit-ready documentation, including architecture diagrams, SOPs, and operational runbooks
• Evaluate emerging technologies and recommend improvements to enhance system performance, security, and efficiency
• Provide technical leadership and mentorship to junior engineers and contribute to team knowledge sharing
• Participate in on-call support rotation for critical infrastructure services

Senior Systems Engineer

Business Analyst

• Utilizes data extraction tools to perform in-depth analysis of programs and opportunities in the collections business
• Makes recommendations to improve business profitability or operational processes based on analysis
• Design strategies to implement recommendations
• Creates and monitors reports to identify trends, issues, and opportunities
• Presents and shares data with other team members