Midi Health

Customer Support

• Respond to patient replies triggered by reschedule notifications (SMS/email) following Midi Scheduling Team SLAs
• Engage with patients to identify appointment options that meet their availability and preferences via text, phone, or email
• Modify, cancel, and rebook appointments in Athena following Midi scheduling protocols
• Coordinate with the core Scheduler team on open time blocks, waitlists, and escalations
• Monitor and respond to scheduling-related Zendesk tickets and internal Slack threads
• Complete additional administrative tasks or special projects as assigned by the Scheduling Supervisor or the Practice Manager
• Serve as the frontline communicator between patients and clinical operations
• Support live patient rescheduling inquiries, ensuring swift resolution and a positive experience

Patient Scheduling Support Representative

Brand Designer

• Elevate Midi Health’s social channels by creating brand visuals and creative communications that define the brand’s evolution
• Design compelling, on-brand social media assets including graphics, videos, animations, and infographics
• Translate brand visuals to what looks good in-feed, on Reels and across Stories
• Create high-impact visuals and creative communications that embody the Midi Health brand
• Develop content that inspires interaction and converts
• Tailor designs for the unique requirements and best practices of Instagram, TikTok, LinkedIn, and emerging platforms
• Stay plugged into social media trends, pop culture, and current events to ensure timely, relevant content
• Collaborate with design leaders and partner with marketing and content teams to deliver cohesive campaigns
• Use analytics tools to evaluate design effectiveness and iterate on creative based on engagement metrics
• Build content from the ground up in a high-growth, mission-driven environment and produce high-quality work quickly

Brand Designer, Social

Ecommerce

• Manage fast-growing e-commerce pharmacy product lines: prescription products and wellness supplements; define and execute strategy; manage partners; lead operational execution across fulfillment, customer experience, and retention — helping thousands of women access the care and products they need.
• Partner cross-functionally with Product, Marketing, Finance, and Clinical Operations to build an e-commerce engine that’s seamless, scalable, and impactful.
• E-Commerce Strategy & Growth: Own the roadmap and P&L for core e-commerce lines: Midi Custom Rx, Async Rx, and Supplements; identify and lead new growth opportunities; design strategies to boost LTV via recurring orders, subscription models, and retention programs.
• Partner & Pharmacy Fulfillment Management: Manage key pharmacy and fulfillment partners — running regular business reviews, forecasting demand, and solving operational issues collaboratively.
• Oversee inventory and ensure a seamless rollout for new product offerings.
• Cross-Functional Execution: Act as the strategic business owner for e-commerce across Product, Engineering, and Marketing; Translate vision into system requirements and operational processes across tools like Athena EHR, Zendesk, and Shopify; Run cross-functional projects end to end.
• Data, KPIs & Financial Modeling: Track and report on core metrics: revenue, margin, fulfillment costs, and customer satisfaction; Build and maintain financial models for forecasting, reconciliation, and budgeting.
• Project Management & Communication: Own project timelines, milestone tracking, and stakeholder communication across departments; Identify risks early and ensure projects stay on schedule through clear, proactive coordination.
• What you’ll need to succeed: Bachelor’s degree in Business, Strategy, Operations, or related field; 5–10 years of experience in e-commerce, business ops, or strategy- E-commerce experience is a MUST; Familiarity with tools like Athena EHR, Surescripts, Shopify, Zendesk; Proven ability to execute strategic plans and drive measurable growth; Strong analytical skills; Clear communicator and collaborative operator.

Patient Scheduling Support Representative

Brand Designer, Social

Senior Manager, Ecommerce Pharmacy- Strategy and Operations