Operations Analyst
Arine
Patient Scheduling Support Representative
Midi Health
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $22 per hour
Job Level
Mid-LevelSenior
Tech Stack
Swift
About the role
- Respond to patient replies triggered by reschedule notifications (SMS/email) following Midi Scheduling Team SLAs
- Engage with patients to identify appointment options that meet their availability and preferences via text, phone, or email
- Modify, cancel, and rebook appointments in Athena following Midi scheduling protocols
- Coordinate with the core Scheduler team on open time blocks, waitlists, and escalations
- Monitor and respond to scheduling-related Zendesk tickets and internal Slack threads
- Complete additional administrative tasks or special projects as assigned by the Scheduling Supervisor or the Practice Manager
- Serve as the frontline communicator between patients and clinical operations
- Support live patient rescheduling inquiries, ensuring swift resolution and a positive experience
Requirements
- 3–5 years of experience in a high-volume healthcare operations or patient services role
- At least 2 years of experience working in AthenaHealth and Zendesk
- Excellent written and verbal communication
- Strong attention to detail and follow-through in a fast-paced, remote-first environment
- Comfort working with time-sensitive inquiries and managing multiple communication channels simultaneously
- Proficiency with Google Workspace (Docs, Sheets, Calendar)
- Preferred: Experience in digital health or virtual care environments
- Preferred: Understanding of clinical scheduling workflows and patient coordination best practices
- Preferred: Bilingual Spanish a plus
