Midi Health

Senior Director, Asynchronous Care

Midi Health

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Job Level

Senior

About the role

  • Build and operate a high-velocity, high-quality async care engine at scale
  • Own the end-to-end performance of the asynchronous care ecosystem (throughput, turnaround time, productivity, quality, safety, cost)
  • Manage a multi-layered leadership team overseeing hundreds of Medical Assistants and clinical staff
  • Design operational systems required to scale volume significantly faster than headcount growth
  • Ensure accountability and maintain clear visibility into backlog aging and operational risk

Requirements

  • 8+ years of experience in high-volume, operationally complex environments (healthcare, telehealth, tech-enabled services, or similar)
  • Proven experience managing managers and building multi-layer team structures
  • Demonstrated success scaling service operations 3x+ without sacrificing margin or quality
  • Strong analytical capabilities with advanced proficiency in Excel or Google Sheets
  • Experience owning SLAs, productivity metrics, and quality assurance frameworks
  • Comfort operating in regulated or clinically sensitive environments
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational systems designperformance managementservice operations scalinganalytical capabilitiesExcelGoogle SheetsSLA managementproductivity metricsquality assurance frameworks
Soft Skills
leadershipaccountabilityvisibility managementteam buildingcommunication