Middle Seat Digital

Account Manager

• Serve as day-to-day point of contact for 3-5 multi-service client accounts: contributing to deliverable planning, project management, and internal coordination and supporting senior leadership as needed. This includes large advocacy organizations and/or campaigns.
• Deliver clear, compelling updates to clients – presenting topline performance, key trends, and strategic recommendations – with support from senior leadership as needed.
• Support client management norms, including processes and communications.
• Lead client calls and support prep work, agendas, note-taking, and action item follow-up.
• Flag potential client issues/risks early and contribute to internal solutions.
• Coordinate internal staff across copy, creative, and reporting to ensure smooth execution.
• Maintain deliverable trackers, calendars, and pacing docs across service departments (email, ads, texts, etc.).
• Draft internal briefs and client-ready updates in coordination with staff from across verticals.
• Document learnings, best practices, and client documentation across accounts.
• Grow into client ownership over time, taking on increased responsibility and leadership as skills develop.
• Own daily/weekly/monthly performance tracking for each client’s program, including creating and updating projections and budget updates with input from verticals and leadership.
• Flag over- or under-spend risks to leadership with recommendations.
• Surface growth opportunities, testing strategies, and optimizations.
• Learn, implement, and contribute to Middle Seat SOPs (onboarding, reporting, internal workflows) with guidance.
• Own upselling opportunities (i.e., pitching new services or scaling client budgets) within current client accounts.
• Support in external business development (creating sales and marketing materials, conducting sales research, attending client meetings, etc.)
• Identify opportunities to improve client-facing processes based on experience and feedback from internal teams and clients, and help develop those materials.
• Other responsibilities as assigned.
• This role requires occasional domestic travel, approximately 2-3 times per quarter, for in-person client meetings, networking opportunities, and industry events.

Senior Account Manager – Temporary