Middle Seat Digital

People Operations

• Own all aspects of People & Culture for Middle Seat’s fully remote, majority-bargaining-unit team
• Design and manage HR systems, ensure compliance, lead recruitment, and drive engagement initiatives
• Report directly to the COO and operate as a department of one
• Manage HR operations including benefits administration, partnering with a PEO for payroll, benefits, and compliance
• Maintain policies, employee handbook, and compliance with federal/local regulations (FMLA, ADA, OSHA) and the collective bargaining agreement
• Handle sensitive employee matters, investigations, and conflict resolution with discretion
• Build scalable processes for onboarding, offboarding, policy rollouts, and internal communications
• Act as company point of contact for all employee communications
• Optimize HRIS, benefits, and engagement tools; serve as technical owner of HR systems
• Manage company Google Workspace and compliance with IT security policy
• Track and analyze workforce data for capacity planning, retention strategies, and diversity reporting
• Embed DEI into hiring, policies, and team culture and foster remote team engagement
• Lead new hire onboarding, professional development, performance review processes, and leadership pathways
• Counsel managers on employee management and cultivate supervisory skills
• Coordinate staff appreciation, bonding activities, and plan annual in-person and virtual retreats
• Lead recruitment end-to-end, build diverse talent pipelines, and liaise with union representatives as needed

People and Culture Director