Salary
💰 $87,954 - $107,920 per year
About the role
- Apply voice of the customer (VoC) research to interface and graphic designs
- Produce wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes
- Research customer interactions and apply techniques to improve the customer experience through interface and graphic design
- Ensure navigational interactions with digital products remains a delightful customer experience
- Work directly with product-oriented delivery teams to build interactive wireframes and provide interface designs to their backlog of development work
- Collaborate directly with the compliance team to integrate accessibility and ensure designs are built in accordance with 508 compliance standards
- Collaborate with the internal marketing team to maintain proper branding on designs
- Conduct experience tests to determine meaningful implementation of new features
- Assist with the design of dashboards and/or team pages
- Other duties as assigned
Requirements
- A bachelor’s degree in a technology or design related area of study and typically has 3-5 years prior professional experience with user experience research and design. Equivalent experience may be considered in lieu of a formal degree
- A design portfolio of demonstrated experience with interface design
- Experience with design and wireframing tools (Adobe Creative Suite, Figma, etc)
- Working knowledge of web design technologies (HTML, CSS, etc)
- Experience researching trends and experiences
- Experience working with accessibility design and 508 compliance is a plus
- Hold or be willing to obtain at least one certification recognized by a customer/user experience leader (CXPA, Forrester, Medallia, Neilsen Norman Group, HFI, IAOIP)
- Knowledge of healthcare industry practices, HIPAA, and applicable data privacy practices preferred
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees