About the role
- Contribute to content strategy and development for key product lines and solutions.
- Help to define best practices for technical documentation, API documentation, UX content, and AI-driven systems.
- Mentor and coach junior developers, fostering innovation and excellence.
- Measure content impact using analytics, research, and customer feedback.
- Work side-by-side with editors, illustrators, subject matter experts and stakeholders to create clear, concise content for multiple channels.
- Research, analyze and synthesize complex subject matter and understand how technologies benefit customers.
- Serve on the Content Engineering & Translation team in Bangalore to deliver technical content for Dell products.
Requirements
- 7–12 years of technical structured authoring (DITA, XML, Markdown) and modern information areas such as media, APIs, and UX writing.
- Expertise in development methodologies such as Agile development workflows /Agile team experience
- Strong knowledge of AI-assisted authoring, prompt engineering, accessibility, and/or UX practices.
- Strategic thinker with leadership and stakeholder management skills.
- (Desirable) Experience designing AI-driven conversational content (chatbots, copilots) & use of predictive analytics to optimize content delivery.
- (Desirable) Familiarity with immersive content (simulations, multimedia, interactive docs, and AR/VR).
- We also provide them with unparalleled growth and development opportunities.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical structured authoringDITAXMLMarkdownAgile development workflowsAI-assisted authoringprompt engineeringaccessibilityUX writingpredictive analytics
Soft skills
mentoringcoachingstrategic thinkingleadershipstakeholder management