Field Service Engineer, Level 2
Metsi Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $84,000 per year
Job Level
Mid-LevelSenior
About the role
- Collaborate with peers, apply technical expertise, diagnosis tools and analytical practices to resolve customer issues
- Triage issues with direction from Dell support
- Execute plan of action from Dell Domain Engineer/L3 - (communicate using Teams, Email, and Phone)
- Document POA results, logs and service report (parts numbers/PPID of old/new parts replaced) to Dell via case email
- Reseating parts, swap or replace parts, upgrading firmware as needed
- Sever testing and validation (running diagnostics, capturing & uploading logs)
Requirements
- 5+ years of professional experience, plus either an Associate's Degree in a technical discipline OR an equivalent combination of professional experience and education
- Experience delivering technical Field Services supporting hardware and software at client sites
- Experience in a customer facing role, including successfully reporting and presenting to all levels of the organization
- Experience working in locations where client has a large, concentrated deployment of assets and experience with networking and Fiber
- Must be able to lift a minimum of 50 lbs waist high to replace components on the server stacks
- Dell EMC Proven Professional Specialist Level certification (1 or more: CPSD (Converged, Hyper Converged) and Server (PowerEdge))
- Industry certifications CompTIA Certifications: Tech+, A+, Security+, Network+, etc. and Networking certifications CCNA or equivalent.
Benefits
- Your life. Your health. Supported by your benefits.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
diagnosis toolsanalytical practicesfirmware upgradingserver testingrunning diagnosticscapturing logsuploading logshardware supportsoftware supportnetworking
Soft skills
collaborationcommunicationcustomer serviceproblem-solvingreportingpresentation skills
Certifications
Dell EMC Proven Professional Specialist LevelCPSDCompTIA Tech+CompTIA A+CompTIA Security+CompTIA Network+CCNA