Method Workers' Comp

Customer Support

• Manage a high volume of inbound and occasionally outbound calls with a focus on customer satisfaction
• Answer and resolve email inquiries related to loss run requests, first notices of loss, and document delivery to agents and insureds
• Manage and resolve task queues related to front-end functionalities (submissions, information requests, post-bind audits, etc.)
• Assist in creating and maintaining call scripts and internal knowledge bases to consistently provide exceptional service to agents and insureds
• Uphold standards of excellence by exceeding individual and department metrics with respect to call quality, transfer rates, escalations, and overall satisfaction
• Perform other duties as assigned

Customer Service Representative

Program Manager

• Prospect and initiate conversations with cannabis-focused retail agencies and sub-agents nationwide.
• Develop strong distribution relationships with cannabis agencies identified by current and future carrier partners.
• Guide sub-agents through the cannabis underwriting process, ensuring complete, accurate, and timely submissions.
• Improve quote-to-submit ratios and bind rates by delivering high-quality applications to current and future carrier partners.
• Actively manage large account opportunities and track submissions throughout the lifecycle.
• Cultivate positive, growth-oriented relationships with carrier partners.
• Maintain a strong understanding of market trends and competitor positioning.
• Collaborate closely with internal sales teams to develop a comprehensive understanding of underwriting appetite and effectively communicate any changes.
• Meet or exceed cannabis premium growth goal.
• Produce reports on pipeline activity, submission quality, and carrier performance.
• Collaborate with internal teams to streamline processes and remove submission and servicing barriers.
• Represent Method as a cannabis industry specialist, attending trade shows, conferences, and agency visits as needed.
• Perform other duties as assigned.

Specialty Program Manager – Cannabis Workers' Compensation

Full-stack Engineer

• Work independently on defined technology projects and deliver high-quality software components.
• Design, build, and maintain small tools and production features that improve system reliability and customer experience.
• Write clean, efficient, and maintainable code using Node.js, TypeScript, and/or Angular.
• Contribute to both front-end and back-end development as needed.
• Conduct thoughtful and thorough code reviews to uphold team quality standards.
• Solve moderately complex technical problems, identifying and navigating potential risks or roadblocks.
• Communicate effectively within your team and with related partner teams.
• Manage your own priorities and workstreams, demonstrating strong self-direction and organization.
• Seek out mentorship opportunities and provide guidance to junior (L1) engineers when appropriate.

Software Engineer

• Lead the design and implementation of complex technology projects and strategic initiatives
• Develop, test, and deploy high-quality, production-ready code for large-scale software components
• Set the standard for code quality by performing rigorous peer reviews and establishing best practices
• Solve sophisticated software problems involving high risk or complexity
• Drive significant improvements in software quality, system performance, and customer experience
• Lead initiatives to improve testability, internal documentation, and operational excellence metrics
• Communicate effectively with senior stakeholders and cross-functional partners
• Proactively manage technical debt and improve runbooks and internal tooling
• Actively mentor engineers and interns

Customer Service Representative

Specialty Program Manager – Cannabis Workers' Compensation

Software Engineer

Senior Software Engineer