Customer Service Representative

Method Workers' Comp

Customer Service Representative providing industry-leading support for policyholders at Method Insurance. Handling inquiries related to billing, policies, and claims in a customer-focused role.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage a high volume of inbound and occasionally outbound calls with a focus on customer satisfaction
Answer and resolve email inquiries related to loss run requests, first notices of loss, and document delivery to agents and insureds
Manage and resolve task queues related to front-end functionalities (submissions, information requests, post-bind audits, etc.)
Assist in creating and maintaining call scripts and internal knowledge bases to consistently provide exceptional service to agents and insureds
Uphold standards of excellence by exceeding individual and department metrics with respect to call quality, transfer rates, escalations, and overall satisfaction
Perform other duties as assigned

Requirements

What you’ll need

Superior phone etiquette and listening skills
Excellent customer service
Attention to detail
Ability to work calmly under pressure
Ability to use initiative and work in a team environment
Proficient in Microsoft Office Suite, G Suite, or similar software
Comprehension of a task-based workflow system

Benefits

Comp & perks

Competitive compensation
401(k) plus matching
Health benefits (including HSA Contribution)
Paid disability
Paid parental leave
Professional development opportunities
Hybrid/remote work environment

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer serviceattention to detailphone etiquettelistening skillsability to work under pressureinitiativeteamwork