Technical Project Manager

• Deliver >90% of installations on time by owning live technician support and unblocking issues in real time.
• Reduce rework rates <5% and ensure compliance with installation artifacts and validation checks.
• Partner with Operations Engineering to roll out automated technician tooling that cuts install validation times by 30%.
• Run live installation support shifts - answering technician questions, guiding them through steps, and escalating blockers.
• Troubleshoot networking and hardware issues in real time, logging root causes, and ensuring fixes stick.
• Document progress across active installs and pushing updates to project managers and internal stakeholders.
• Spot recurring issues and working with Operations Engineering to design new playbooks, tools, or product changes.
• Translate technician feedback into product improvements, ensuring our hardware and software are purpose-built for the field.

Technical Project Manager, Technician Operations

Technical Project Manager

Technical Project Manager

Technical Project Manager

Technical Project Manager

Technical Project Manager