Partner Operations, Technical Project Manager
Meter
Technical Project Manager, Technician Operations
Meter
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $93,000 - $158,000 per year
Job Level
Mid-LevelSenior
About the role
- Deliver >90% of installations on time by owning live technician support and unblocking issues in real time.
- Reduce rework rates <5% and ensure compliance with installation artifacts and validation checks.
- Partner with Operations Engineering to roll out automated technician tooling that cuts install validation times by 30%.
- Run live installation support shifts - answering technician questions, guiding them through steps, and escalating blockers.
- Troubleshoot networking and hardware issues in real time, logging root causes, and ensuring fixes stick.
- Document progress across active installs and pushing updates to project managers and internal stakeholders.
- Spot recurring issues and working with Operations Engineering to design new playbooks, tools, or product changes.
- Translate technician feedback into product improvements, ensuring our hardware and software are purpose-built for the field.
Requirements
- Experience in networking
- Curiosity to go deeper
- Ability to build technical fluency needed to support field operations
Benefits
- Additionally, this role is eligible to participate in Meter's equity plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
networkingtroubleshootinginstallation supporttechnical fluencyinstallation compliancevalidation checksautomated toolingroot cause analysisdocumentationprocess improvement
Soft skills
curiosityproblem-solvingcommunicationcollaborationadaptabilityattention to detailcritical thinkingstakeholder managementguidancefeedback incorporation
