Enterprise Support Engineer
Meter
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Owning high-impact enterprise support cases from initial triage through resolution
- Troubleshooting complex issues across wired, wireless, wan security and client environments at scale
- Driving issues forward when progress stalls due to missing context, unclear ownership, or external dependencies
- Escalating effectively to Engineering, Operations, ISPs, and vendors with clear technical framing
- Documenting recurring failure modes and contributing to stronger runbooks, support standards, and Meter product improvements
- Resolving issues that span sites, systems, and teams under operational pressures
Requirements
- Strong networking fundamentals and experience supporting complex or multi-site environments
- A strong sense of ownership and persistence when problems are ambiguous or slow-moving
- The ability to communicate clearly under pressure with both technical and non-technical stakeholders
- Good judgement about when to dig deeper and when to escalate
- This role is not a fit for someone who prefers narrowly scoped ticket work or clean problem boundaries
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
networking fundamentalstroubleshootingmulti-site environmentswan securityclient environmentstechnical framingrunbookssupport standards
Soft skills
ownershippersistencecommunicationjudgementproblem-solving