MetaCompliance

Group IT Manager

MetaCompliance

full-time

Posted on:

Location Type: Hybrid

Location: Derry • United Kingdom

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Job Level

Junior

Tech Stack

Azure

About the role

  • Managing and leading the IT support team (inhouse and outsourced), ensuring high-quality service and timely resolution of tickets
  • Act as the senior escalation point for complex technical and security issues
  • Oversee day-to-day IT operations, including networks, Audio Visual, servers, end-user devices, and collaboration tools
  • Administer Microsoft 365, Azure AD, Intune, and related systems for user and device management
  • Ensure smooth onboarding and offboarding processes, including account setup and device provisioning
  • Maintain IT asset management across all offices
  • Own the technical implementation and support for all IT assets across the business
  • Implement and monitor endpoint protection, patch management, and backup procedures
  • Advise and implement IT security best practice to protect our business, employees and customers
  • Support security and compliance requirements including ISO 27001, GDPR, and Cyber Essentials Plus
  • Manage the internal technical security controls e.g. Phishing simulation
  • Define and own the delivery of the 12-month IT roadmap and budget
  • Manage IT projects such as hardware refreshes, office network upgrades, and system rollouts
  • Manage the effective use of tools for communication and information storage
  • Manage vendor relationships, including procurement and license renewals
  • Provide training and guidance to staff, ensuring IT processes are clear and well understood
  • Travel occasionally to European offices to support local IT operations

Requirements

  • Proven experience managing IT operations in a multi-site environment (150+ users)
  • Strong technical skills in Microsoft 365, Azure AD, networking, and endpoint management
  • Hands-on troubleshooting expertise with Windows and Mac devices, printers, and conferencing systems
  • Experience running or improving IT service desks and ticketing processes
  • Knowledge of IT security practices and compliance frameworks (ISO 27001, GDPR, Cyber Essentials)
  • Excellent communication and people management skills
  • Ability to balance hands-on support with team leadership
Benefits
  • 25-day annual leave
  • 4x recharge days
  • 10 bank holidays
  • Pension contribution up to 8%
  • Private medical insurance
  • AIG wellness access
  • 4x DIS
  • Enhanced maternity & paternity leave
  • Flexible hybrid & remote working options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT operations managementtroubleshootingendpoint managementnetworkingticketing processesIT asset managementtechnical implementationpatch managementbackup proceduresuser and device management
Soft skills
communicationpeople managementteam leadershiptrainingguidanceproblem-solvingorganizational skillsvendor managementproject managementinterpersonal skills
Certifications
ISO 27001GDPRCyber Essentials Plus