MetaCompliance

Onboarding Specialist

• Partner with Account Executives to position MetaCompliance effectively during the evaluation phase
• Prepare and configure customer trial environments using templates and guided steps
• Identify 3-5 key themes (“Hot Topics”) that matter most to each prospect
• Deliver clear, engaging demonstrations and walkthroughs that highlight value
• Join trial calls and support customer questions throughout the evaluation period
• Ensure all demo materials, decks, and documentation are up to date and tailored to the customer’s needs
• Take ownership of the customer journey once the contract is signed
• Deliver structured onboarding programs (e.g., 30/40/60-day plans) across multiple platform modules
• Train end users and admins on how to use MetaCompliance effectively
• Guide customers through setup, configuration, and early adoption
• Coordinate with Support for technical issues and escalate when needed
• Work closely with AEs and CSMs to ensure a smooth handover and clear success milestones
• Track onboarding progress and drive activation, engagement, and early value
• Maintain clear documentation and provide best-practice recommendations

Pre Sales, Onboarding Specialist

Customer Success Manager

• Lead the strategy and execution of a scalable, technology-enabled customer success program
• Drive product adoption, satisfaction, and retention across SME customer segment
• Focus on delivering exceptional customer experiences through digital touchpoints
• Oversee the SME Customer Success Managers, ensuring customers derive maximum benefit
• Design and lead a digital-first customer success strategy tailored to the SME customer base
• Execute and optimize programs that support customers across their journey
• Utilize tools such as Userpilot, Pendo, or Whatfix to implement in-app onboarding, training, and engagement experiences
• Collaborate with Product, Marketing, and Support to create seamless digital experiences
• Monitor customer usage data to identify trends and inform program improvements
• Measure and report on key success metrics

Digital Customer Success Manager

• Establish yourself as a trusted advisor and expert in the pre-sales to implementation phase for your designated customer base.
• Rapidly acquire a deep understanding of the cyber security industry to grasp our customers' objectives for software utilization.
• Listen to the customer’s requirements, utilize your industry, product and platform knowledge to ensure customer’s objectives are met.
• Ensure to offer the ‘best shop window’ to our solutions & that all customer-facing documentation and presentations are kept fresh & up to date.
• Meet your personal targets as outlined in your performance plan.
• Have the organization’s strategic goals at the forefront of every prospect interaction.
• Successfully facilitate the seamless transition of new clients from the Sales team to the MetaCompliance platform.
• Provide thorough and engaging training and awareness services on MetaCompliance's products and services.
• Develop robust working relationships with your designated customer base and colleagues.
• Provide recommendations & gold-standard managed services to customers.
• Readiness to travel to customer sites, both domestically and internationally.

Customer Engagement Specialist

Database Administrator

• Support the design, implementation, and operation of secure, resilient Azure SQL environments across our multi-tenant SaaS platform
• Monitor database health, performance, and capacity using established observability tools and metrics
• Troubleshoot and tune queries, indexes, and stored procedures to maintain fast, efficient, and reliable performance
• Assist in managing database deployments and configuration changes through automated, source-controlled processes
• Contribute to database maintenance activities, including routine integrity checks, automation scripts, and ongoing optimisation tasks
• Participate in incident response activities — helping investigate performance issues, outages, or data anomalies
• Work alongside senior engineers to review data models, schema designs, and access patterns for performance and scalability
• Passionate problem-solver with a focus on process improvement and automation.

SQL Database Administrator

Full-stack Engineer

• Join two newly established cross-functional product development teams
• Work on greenfield and high innovation products within our Tech4Good product suite
• Build and scale SaaS platform using the Microsoft stack
• Balance simplicity and flexibility with performance and scalability
• Actively adopt and champion high engineering standards
• Promote good agile practices and ensure good testing practices
• Collaborate with team members to learn and contribute to the developer experience

Software Engineer

• Build and strengthen long-term customer relationships, acting as a strategic partner and expert advisor in both product usage and cybersecurity awareness
• Proactively guide customers toward achieving critical milestones in their journey, ensuring consistent engagement with our platform’s features and capabilities
• Monitor customer health and behavior to identify risks and opportunities, intervening early to keep customers on track and maximizing value
• Drive product adoption by encouraging best practices and aligning platform use with the customer's specific goals and objectives
• Deliver tailored, hands-on recommendations and action plans that empower customers to reach meaningful outcomes and accelerate time-to-value
• Stay up to date on the latest cybersecurity threats and trends, delivering relevant, practical guidance to help customers protect their environments
• Collaborate with cross-functional teams (Sales, Product, Support) to ensure a seamless customer experience and act as the internal voice of the customer
• Track and report on customer progress, identifying patterns and areas for improvement to continuously refine success strategies.

Customer Success Manager, Silver

Account Manager

• Own all commercial conversations across a portfolio of mid-tier to high-value customers, including renewals, upsell negotiations, and expansion opportunities.
• Partner closely with CSMs to stay aligned with each customer’s success plan, business goals, and usage patterns.
• Lead renewal and expansion strategies that are tailored, proactive, and outcomes-focused.
• Identify and execute license increases, product/module expansions, and affiliate growth opportunities based on evolving customer needs.
• Conduct quarterly revenue and growth planning across your portfolio, supporting a high degree of forecast accuracy.
• Establish strong commercial relationships with stakeholders across multiple business units and functions.
• Leverage insights from product usage and engagement to guide and influence expansion conversations.
• Collaborate cross-functionally with Sales, Finance, Legal, and Product as needed to support deal execution and resolve blockers.

Frontend Engineer

• Join as key members of our cross-functional product development teams, building and scaling our SaaS platform using the Microsoft stack.
• Utilise your breadth and depth of engineering knowledge and expertise to make a real impact within our Tech4Good product environment.
• Bring a passion and bias for action for solving complex design challenges and the know-how to balance simplicity and flexibility with performance and scalability.
• Actively champion high standards and be a role model within the team.
• Empowered to introduce new ideas, encourage experimentation and act as a key figure in shaping team direction.
• Help foster rapid, high-quality engineering that ensures quality is baked in.
• Work closely with product managers, the Tech Lead, and others in refinement sessions to shape the technical approach.
• Break down work effectively, informed by your understanding of the product strategy and user and business needs.
• Cultivate a culture of learning, openly sharing knowledge and expertise that inspires others and contributes to creating a first-class developer experience.

Senior Software Engineer, C#/React

• Act as the role model for your cross-functional Scrum team.
• Build and scale a SaaS platform using the Microsoft stack.
• Play a leading role in shaping our technical direction within our autonomous environment.
• Work closely with product managers in refinement sessions.
• Lead on technical delivery & be the point of contact to the wider business for your pod.
• Positively push technical boundaries and bring new ideas and opinions to the table.
• Take ownership in winning buy-in to deliver great user experiences and releases that delight our growing client base.
• Cultivate a culture of learning, openly share knowledge and expertise,
• Committed to creating a first-class developer experience for everyone.

Software Engineering Tech Lead

• Act as the role model for their cross-functional Scrum team as they build and scale our SaaS platform using the Microsoft stack.
• Work closely with product managers in refinement sessions, leading on technical delivery.
• Be the point of contact to the wider business for your pod.
• Positively push technical boundaries, bring new ideas and opinions to the table, and take ownership in winning buy-in to deliver great user experiences and releases that delight our growing client base.
• Cultivate a culture of learning, openly share knowledge and expertise, and commit to creating a first-class developer experience for everyone.
• Help shape our technical direction within our autonomous environment.