MetaCompliance

Customer Success Manager

• Develop strong relationships with customers, ensuring they are using our products effectively to meet their business goals and achieve maximum return on investment.
• Proactively manage customer accounts to ensure ongoing satisfaction, resolve issues promptly, and address any concerns to prevent cancellations.
• Identify upsell opportunities and work closely with the sales team to drive additional revenue from existing customers.
• Collaborate with customers to ensure high product usage, guiding them through new features and optimizing their experience to drive value.
• Accurately forecast revenue opportunities and potential risks within your customer portfolio, ensuring alignment with company growth objectives.
• Monitor and track key customer metrics including satisfaction, churn rate, upsell revenue, net revenue retention, and product usage.
• Act as a trusted advisor, delivering tailored recommendations to help customers maximize their success with our solutions.
• Collaborate with cross-functional teams (Sales, Product, Support) to ensure customers receive seamless service and support throughout their journey.
• Provide regular updates and reports to senior management on account health, satisfaction levels, and forecasts for future revenue.

Customer Success Manager, Multi-Lingual

Account Manager

• Own all commercial engagement across a strategic portfolio of enterprise accounts
• Develop and execute multi-year commercial growth strategies
• Lead complex, high-value renewal negotiations
• Identify and close enterprise-wide product expansions
• Act as a trusted commercial advisor to senior customer stakeholders
• Partner with legal and finance on pricing, contract structuring, and deal approvals
• Deliver robust revenue forecasting, growth planning, and executive reporting

Account Manager, Multi-Lingual

• Own all commercial engagement across a strategic portfolio of enterprise accounts, including renewals, expansions, and long-term account planning.
• Develop and execute multi-year commercial growth strategies in partnership with Customer Success, Sales, Product, and Executives.
• Lead complex, high-value renewal negotiations, often across multiple departments or regions.
• Identify and close enterprise-wide product expansions, including large-scale license growth, new business unit adoption, and full product suite utilization.
• Act as a trusted commercial advisor to senior customer stakeholders, focusing on long-term strategic value.
• Partner with legal and finance on pricing, contract structuring, and deal approvals for high-value renewals and expansions.
• Deliver robust revenue forecasting, growth planning, and executive reporting on strategic accounts.

Account Manager – Multi-Lingual

Engineering Manager

• Lead and support 3+ Scrum teams, ensuring alignment with business goals and product priorities.
• Foster a collaborative, inclusive engineering culture built on trust, ownership, and continuous learning.
• Coach team leads and develop an environment where engineers grow through feedback and support.
• Support engineers’ career growth, performance feedback, and hiring in partnership with People and HR.
• Encourage pragmatic Agile ways of working that strengthen collaboration and delivery.
• Drive lean delivery by helping teams simplify, optimise workflows, and stay focused on value over complexity.
• Encourage continuous improvement through reflection, retrospectives, and experimentation.
• Support teams in delivering secure, maintainable systems on the Microsoft stack (.NET, C#, Azure, SQL Server) through sound engineering practices.
• Partner with leads and senior individual contributors to align on direction and guide balanced technical decisions.
• Promote good practices in secure development, code quality, testing, and DevOps.
• Evolve engineering metrics and guide teams in using them to understand, improve, and share progress.
• Align team goals with company OKRs and product outcomes to keep teams focused on meaningful value.
• Provide clarity and structured problem-solving to help teams remove bottlenecks and maintain steady delivery.

Full-stack Engineer

• Join two newly established cross-functional product development teams to work on greenfield and high innovation products
• Play a meaningful role in building and scaling our SaaS platform using the Microsoft stack
• Solve complex problems and tackle design challenges
• Balance simplicity and flexibility with performance and scalability when shaping effective solutions
• Adopt and champion high engineering standards, promote good agile practices and ensure good testing practices
• Collaborate with and learn from experienced leaders within the team
• Contribute to creating a first-class developer experience
• Cultivate a culture of learning, actively and openly shares knowledge and encourages everyone to contribute to team goals.

Software Engineer

Sales Development Rep

• Research subsidiaries, sister companies, group structures, and associated brands linked to existing customers.
• Identify new buying centres and map key stakeholders.
• Build targeted outreach lists aligned to organisational hierarchies.
• Execute high volume, multichannel outreach (calls, emails, social, video).
• Craft personalised messaging that leverages customer relationships and brand credibility.
• Qualify interest and book discovery meetings for Account Managers.
• Maintain a consistent pipeline of expansion opportunities across our global customer base.
• Provide clear notes and handovers to support smooth follow up.
• Maintain accurate records of outreach, conversations, contacts, and meetings.
• Log all activity in real time.
• Add net new contacts/accounts and cleanse existing records.

Customer Success SDR

Financial Planning and Analysis

• Gain hands-on experience across accounts receivable, accounts payable, and general finance operations.
• Debt management, collections, following up on overdue invoices and managing Debtor reports.
• Assist with the preparation and processing of customer invoices.
• Help monitor incoming payments and update records in the accounts receivable ledger.
• Respond to basic customer queries regarding invoices or payments.
• Assist with processing supplier invoices and obtaining necessary approvals.
• Help maintain accurate records in the Accounts Payable ledger.
• Support the preparation of supplier payments (e.g., BACS, international transfers).
• Assist with reconciling supplier statements.
• Processing of Employee Expenses via Expense Management Program.
• Assist with month-end tasks, such as reconciliations and reporting.
• Help maintain organised financial records in line with audit requirements.
• Collaborate with colleagues in other departments to support smooth finance operations.

Finance Graduate

IT Support

• Managing and leading the IT support team (inhouse and outsourced), ensuring high-quality service and timely resolution of tickets
• Act as the senior escalation point for complex technical and security issues
• Oversee day-to-day IT operations, including networks, Audio Visual, servers, end-user devices, and collaboration tools
• Administer Microsoft 365, Azure AD, Intune, and related systems for user and device management
• Ensure smooth onboarding and offboarding processes, including account setup and device provisioning
• Maintain IT asset management across all offices
• Own the technical implementation and support for all IT assets across the business
• Implement and monitor endpoint protection, patch management, and backup procedures
• Advise and implement IT security best practice to protect our business, employees and customers
• Support security and compliance requirements including ISO 27001, GDPR, and Cyber Essentials Plus
• Manage the internal technical security controls e.g. Phishing simulation
• Define and own the delivery of the 12-month IT roadmap and budget
• Manage IT projects such as hardware refreshes, office network upgrades, and system rollouts
• Manage the effective use of tools for communication and information storage
• Manage vendor relationships, including procurement and license renewals
• Provide training and guidance to staff, ensuring IT processes are clear and well understood
• Travel occasionally to European offices to support local IT operations

Customer Success Manager, Multi-Lingual

Account Manager, Multi-Lingual

Account Manager – Multi-Lingual

Customer Success Manager, Multi-Lingual

Engineering Manager

Software Engineer

Customer Success SDR

Finance Graduate

Group IT Manager