MetaCompliance

Account Manager

• Own all commercial engagement across a strategic portfolio of enterprise accounts, including renewals, expansions, and long-term account planning.
• Develop and execute multi-year commercial growth strategies in partnership with Customer Success, Sales, Product, and Executives.
• Lead complex, high-value renewal negotiations, often across multiple departments or regions.
• Identify and close enterprise-wide product expansions, including large-scale license growth, new business unit adoption, and full product suite utilization.
• Act as a trusted commercial advisor to senior customer stakeholders, focusing on long-term strategic value.
• Partner with legal and finance on pricing, contract structuring, and deal approvals for high-value renewals and expansions.
• Deliver robust revenue forecasting, growth planning, and executive reporting on strategic accounts.

Customer Success Manager

• Develop strong relationships with customers, ensuring they are using our products effectively to meet their business goals and achieve maximum return on investment.
• Proactively manage customer accounts to ensure ongoing satisfaction, resolve issues promptly, and address any concerns to prevent cancellations.
• Identify upsell opportunities and work closely with the sales team to drive additional revenue from existing customers.
• Collaborate with customers to ensure high product usage, guiding them through new features and optimizing their experience to drive value.
• Accurately forecast revenue opportunities and potential risks within your customer portfolio, ensuring alignment with company growth objectives.
• Monitor and track key customer metrics including satisfaction, churn rate, upsell revenue, net revenue retention, and product usage.
• Act as a trusted advisor, delivering tailored recommendations to help customers maximize their success with our solutions.
• Collaborate with cross-functional teams (Sales, Product, Support) to ensure customers receive seamless service and support throughout their journey.
• Provide regular updates and reports to senior management on account health, satisfaction levels, and forecasts for future revenue.

Account Executive

• Generate new business through outbound prospecting and inbound conversion
• Run consultative discovery calls and tailored online product demonstrations
• Engage senior decision-makers across IT, Security, HR, and Compliance
• Manage pipeline and forecasting accurately in Salesforce CRM
• Exceed revenue targets and activity KPIs
• Collaborate with Marketing, SDRs, and Customer Success to maximise deal success

Account Manager

Customer Success Manager

Account Executive

Customer Success Manager, Multi-Lingual