Mercury

Data Analyst

• Use SQL and other analytical tools to conduct in-depth analysis of Mercury's customers, transactions, alerts, TM rules, risk ratings, and more
• Use data-driven methods to improve, design, implement, and maintain Mercury's FCC models
• Develop bespoke transaction monitoring rules and sanctions screening logic
• Partner with Compliance, Product, and Data leaders to translate regulatory requirements into effective analytical frameworks
• Know how to tell stories with data
• Interpret analytics outputs to pinpoint which alerts, patterns, or anomalies signal genuine risk
• Develop and maintain detailed documentation on the configuration of FCC models
• Evaluate and tune existing detection models and rules to reduce false positives
• Develop data-driven methods to identify new typologies, emerging risks, and evolving financial crime trends
• Partner with Model Risk Management to support validation and performance monitoring of models

Financial Crimes Compliance Modeling & Analytics Manager

Data Scientist

• Unified reporting and analytics: Actively build and maintain reports and dashboards that give the CS organisation clear visibility into key performance metrics, trends, and performance across channels, teams and projects
• CS Systems configuration and data governance: Work closely with systems admins to advise on the structural setup of our Zendesk instance across customer-facing teams, ensuring it is configured to generate clean, consistent, and reliable data while maintaining secure systems and efficient workflows.
• Data hygiene standards: Define and enforce standards for how data is captured across CS systems so that reporting is accurate, trustworthy, and reproducible
• AI automation data oversight: Monitor and analyse data from our AI chatbot, ensuring it is tracked in a way that supports quality reviews and decision-making across the CS organisation
• Insights to action: Translate raw data and reporting into clear recommendations that help CS leadership make decisions on resourcing, tooling, process improvements, and strategy
• Stakeholder support: Partner with cross-functional partners in areas like Product, Data and Strategic Finance to understand their data needs and deliver reporting that supports their goals
• Systems evaluation: Assess the data capabilities of existing and new CS tools, and make recommendations on how to optimise our systems stack for better reporting outcomes
• Process documentation: Document data structures, reporting methodologies, and system configurations to ensure institutional knowledge is retained and accessible across the team

Customer Support Lead – Systems & Analytics

Backend Engineer

• Feel a strong sense of product ownership and actively seek responsibility
• Work in an autonomous environment on a close-knit team
• Partner closely with designers and product leaders to ship lovable experiences
• Join a team of experienced product engineers within one of our Mercury product groups

Senior Backend Engineer – Product

Account Manager

• Manage a portfolio of expansion partnerships end-to-end, with particular focus on Mercury’s payroll vendor ecosystem
• Lead vendor selection processes, including evaluating RFPs and making recommendations on best-fit partners for Mercury’s product and business needs
• Structure and lead negotiations, evaluating the economics behind proposed deals, understanding the available levers, and knowing when to push versus compromise
• Sell the impact and value of being a partner to Mercury, while negotiating the best outcomes for Mercury
• Serve as Mercury’s internal expert on the payroll vendor ecosystem — building and maintaining our collective knowledge base
• Proactively identify and respond to partner incidents, integration issues, and escalations — unblocking teams with urgency and sound judgment
• Facilitate productive cross-functional discussions across product, legal, finance, and engineering — driving alignment and unblocking teams

Senior Product Partnerships Manager – Payroll

Financial Crime

• Advise on payments products and infrastructure. You’ll support a broad portfolio of payments-related initiatives across Mercury.
• Partner across the company. This role sits at the intersection of Product, Compliance, Risk, Engineering, Operations, Partnerships, and Legal.
• Help launch new capabilities. Mercury is continuing to expand its product offerings while building a nationally chartered bank.
• Support financial crimes initiatives. You’ll work closely with Mercury’s AML Advisory, Sanctions, Compliance, and Risk teams.
• Build scalable guidance. The best legal advice solves more than the question in front of you.
• Use AI intentionally. Bring a working knowledge of AI tools in legal workflows and a genuine interest in finding new ways to drive efficiency.
• Stay curious and adaptable. The regulatory and product landscape continues to evolve quickly.

Counsel, Product & Regulatory – Payments & AML

General

• Scan, secure and deliver parcels within committed time windows.
• Update POD in our smartphone app; no paperwork.
• Independence Matters – You choose which time window, route sequence, tools, and may contract with multiple customers at all times.

Independent Contractor Driver

Brand Designer

• Contribute across the full range of Brand Studio work — campaigns, web, social, and brand initiatives — alongside a team that holds craft and intention to a high standard.
• Own the creative vision for Mercury's growth channels — establishing what brand excellence looks like at the performance layer and building the standards that sustain it.
• Design paid ad creative across static, motion, and social formats, with a point of view on how each placement can reinforce Mercury's brand while driving results.
• Use creative testing as a strategic tool by developing hypotheses, taking creative risks, and translating what you learn, both quantitative results and qualitative signal, back into stronger creative direction and into the brand itself.
• Partner closely with growth marketing on campaign briefs, iteration cycles, and channel strategy.
• Take Mercury's product UI and translate it into compelling visual moments for campaign and growth contexts.
• Design for lifecycle marketing: email imagery, landing pages, and other conversion-focused touchpoints.
• Art-direct video and collaborate with production partners as campaigns require.
• Build scalable creative systems — templates, asset libraries, and workflows — that give the team velocity without sacrificing craft.
• Contribute to Mercury's brand system as it intersects with growth and performance contexts.
• Use AI tooling in your day-to-day work to scale and test growth creative faster and to produce bespoke imagery and assets, contributing to the workflows the team is building.

Senior Brand Designer – Growth

Product Designer

• Own the design of dispute experiences across Business Banking, Personal Banking, and multiple payment rails.
• Design cohesive journeys spanning customer experiences, investigator tooling, communications, and operational systems.
• Use service design and systems thinking to improve the dispute experience from beginning to resolution and beyond.
• Transform regulatory, operational, and technical complexity into experiences that feel intuitive, trustworthy, and easy to navigate.
• Design workflows that help investigators make high-quality decisions efficiently and confidently.
• Balance customer needs, business requirements, and compliance obligations in a high-stakes environment.
• Create experiences that reduce uncertainty, increase transparency, and build confidence during some of the most stressful moments customers have with their finances.
• Advocate for customer needs while navigating operational and regulatory constraints.
• Ensure experiences feel clear, fair, and human, even when outcomes are not always what customers hope for.
• Partner closely with Product, Engineering, Operations, Compliance, and Strategy to shape big picture thinking and uncover new opportunities.
• Ground decisions in research, customer insights, and first-principles thinking.
• Raise the bar for service design, systems thinking, and product craft across Mercury.

Senior Product Designer – Disputes

Product Manager

• Own the vision, strategy, and roadmap for Mercury's business lending product suite
• Drive the end-to-end customer journey — eligibility and discovery, application, underwriting and decisioning, funding, servicing, and repayment
• Partner with risk and data science to design underwriting and decisioning experiences that balance speed and approval rates with sound credit and compliance controls
• Work with design and engineering to make the application feel effortless, transparent, and trustworthy for business owners
• Collaborate with banking partners, legal, and compliance to ensure the product is regulatory-compliant and operationally sound
• Define and instrument the metrics that matter: conversion, approval and decline rates, time-to-funding, loss performance, repayment health, and customer satisfaction — and use them to prioritize
• Use customer insight, market research, and data to decide what to build next, and make crisp tradeoffs between scope, risk, and speed
• Partner with marketing, sales, and support to launch the product and bring it to the right customers at the right moment

Senior Product Manager – Business Lending

Program Manager

• Own the program for Mercury's bank charter and governance work: the sequencing, dependencies, risks, and decisions across engineering, product, design, and data teams
• Define the TPM operating system for the banking org: the rituals, tooling, reporting, and standards that make complex cross-functional work legible and fast
• Build automation and agentic flows to run programs with efficiency and high quality
• Build and run exec-level reporting, synthesizing a high volume of information into self-serve dashboards and crisp narratives about what matters most
• Pressure-test timelines, sequencing, and estimates with engineering and product leaders, knowing when to challenge assumptions
• Build, manage, and develop a team of TPMs while directly running select program areas
• Drive decisions through ambiguity: clarify ownership, force tradeoffs into the open, and use productive conflict to get to the right answer
• Operate with the auditability and documentation rigor that regulated, governance-heavy work demands

Head of Technical Program Management – Banking

Machine Learning Engineer

• Build and operate the real-time inference service that scores models for the risk decision engine, with low latency and high availability as first-class requirements
• Own model deployment infrastructure — registry and versioning, CI/CD with performance, bias, and consistency checks, shadow mode, and staged rollouts
• Build model observability: availability, latency, and error monitoring, plus drift detection as a retraining trigger
• Partner with Risk Data Science to take models from a clean development-to-production handoff through to production operation under MLP ownership
• Implement experimentation capabilities such as champion/challenger and canary routing, and explainability outputs like SHAP attributions
• Feel a strong sense of product ownership and actively seek responsibility — we self-organize on small and medium projects, and we want someone excited to help shape and build a brand-new platform team

Senior Machine Learning Operations Engineer

Auditor

• Assist in identifying, analyzing, and assessing risk throughout Mercury and contribute to the development of the annual audit plan
• Scope and plan multiple audits across Mercury products and operations
• Conduct process walkthroughs and execute audit testing to confirm the design and operational effectiveness of internal controls
• Assess compliance with Mercury’s compliance obligations
• Socialize, document, and report audit issues identified
• Collaborate with teams to develop appropriate action plans, track audit issue remediation, and conduct issue follow up testing
• Other duties as assigned

Senior Internal Auditor

People Operations

• Serve as the first point of contact for employee and manager inquiries related to People programs, policies, processes, and Workday transactions.
• Provide timely and accurate support for employee lifecycle events including hires, transfers, promotions, compensation changes, leaves of absence, and terminations.
• Partner with cross-functional teams to ensure a seamless employee experience across all People Operations processes.
• Identify opportunities to improve service delivery, streamline workflows, and enhance operational efficiency.
• Perform regular audits and data quality reviews to ensure data integrity across Workday and connected systems.
• Partner with HR, Payroll, Benefits, managers, and employees to administer and troubleshoot issues related to leave administration, performance reviews, benefits enrollment, and other People initiatives.
• Maintain organizational structures including supervisory organizations, positions, job profiles, cost centers, and related configurations.
• Support Workday security administration, including role assignments, security reviews, and user access maintenance.
• Execute and validate mass data updates using Enterprise Interface Builder (EIB) and other Workday tools.
• Troubleshoot Workday issues and partner with HRIS, Payroll, Benefits, and IT teams to resolve system and process concerns.
• Conduct testing for Workday releases, enhancements, business process updates, and system changes.
• Maintain accurate employee records and ensure compliance with company policies and applicable employment regulations.
• Develop and maintain process documentation, standard operating procedures, and knowledge articles.

Senior People Operations Specialist

Analyst

• Configure, maintain, and optimize Workday Core HCM, Payroll, and Absence modules to support business processes and organizational requirements. Provide support for additional Workday modules as requested.
• Maintain compliance with federal, state, and local payroll regulations and absence policies.
• Develop and maintain Workday reports, dashboards, and analytics related to payroll and absence data.
• Support Workday security for new implementations, acquisitions, reorganizations, and system enhancements.
• Collaborate with cross-functional teams and third-party vendors on processes and integrations impacting payroll, time tracking, benefits, and absence management.
• Document system configurations, procedures, testing, recommendations for optimal system setup and migration
• Support audits, reconciliation activities, and year-end processes as needed.
• Partner with HR, Payroll, and business stakeholders to evaluate, implement, and maximize AI-driven solutions within Workday and related HR technologies, driving innovation, process optimization, and scalable operational improvements.

Financial Crimes Compliance Modeling & Analytics Manager

Customer Support Lead – Systems & Analytics

Senior Backend Engineer – Product

Senior Product Partnerships Manager – Payroll

Counsel, Product & Regulatory – Payments & AML

Independent Contractor Driver

Independent Contractor Driver

Senior Brand Designer – Growth

Senior Product Designer – Disputes

Senior Product Manager – Business Lending

Head of Technical Program Management – Banking

Senior Machine Learning Operations Engineer

Senior Internal Auditor

Senior People Operations Specialist

Senior HRIS Analyst