Mercury

Analyst

• Provide day-to-day IT support to employees and contractors via a support queue, serving as a primary point of contact for IT operations
• Own and implement a comprehensive asset management program covering endpoint devices, virtual infrastructure, cloud assets, domains, certificates, and IoT devices
• Establish and maintain a codified, periodic inventory reconciliation process across discovery tools (e.g., Torii, MDM) to ensure accuracy and completeness
• Manage software license lifecycle including tracking, renewals, and disposition planning
• Deploy, configure, and maintain endpoint management solutions with a strong focus on macOS and Jamf
• Manage and support core SaaS platforms including Okta, Salesforce, and MDM tooling
• Assist with application onboarding for contractors and new employees
• Help define and document IT Support policies including scope, service levels, escalation procedures, and separation of duties controls
• Ensure job functions and access privileges are explicitly mapped to control responsibilities and documented accordingly
• Write scripts and build automation (Python or TypeScript) to reduce manual IT workload, enforce controls, and improve operational efficiency; contribute to and polish existing IT bots
• Work with application and software engineers to implement continuous improvement, automation, and system upgrades
• Aid in the creation and maintenance of IT policies and standard operating procedures that meet regulatory and audit requirements

Senior IT Analyst

Brand Manager

• Reframe the category and put Mercury at the center
• Build and own the multi-channel brand system and budget
• Drive earned attention
• Build a brand measurement framework
• Take smart, creative risks

Head of Brand Marketing

Product Manager

• Own the connectivity platform: Drive strategy and execution for the platform that connects Mercury to the Federal Reserve, the payment networks, and our core banking provider.
• Drive org-wide adoption: Partner with payment rails teams across Mercury to enable their flows on the connectivity platform. Establish patterns, simplify integration, and accelerate the standardization that bank*-grade money movement requires.
• Design for the edges of money movement: Work with engineering on platform behavior that handles settlement, returns, reversals, and exceptions gracefully, and that gives operators clear visibility when something needs attention.
• Set the standard for cash management visibility: Define what real-time visibility into Mercury's bank*-level cash position looks like for Finance, Accounting, and Treasury, and partner with them to deliver it.
• Partner with engineering on protocol and architecture: Work alongside the engineering team on the technical design of how Mercury connects to the networks and how those connections evolve as Mercury Bank* scales.
• Navigate a complex stakeholder environment: Coordinate across payment rails teams, Banking Foundations sister teams, Finance, Treasury, Compliance, Risk, and our external partners — all of whom depend on the platform you own and have a voice in how it evolves.

Senior Product Manager – Banking Foundations

Program Manager

• Build simple processes and systems to ensure our Design org can scale effectively as it continues to grow year-over-year without unnecessary overhead.
• Lead activities and initiatives that support a healthy design culture and quality goals such as all hands, onsites, and other team rituals.
• Champion initiatives that elevate our employer brand and grow the Design team’s external presence through events, content, and community engagement.
• Drive onboarding and enablement: Maintain and update onboarding programming in partnership with EPD Ops to ensure new designers ramp quickly and effectively.
• Support tooling and workflow. Manage design tooling and partner with Procurement to secure new tools that improve efficiency, collaboration, and AI fluency.
• Provide thought partnership to Design leaders, consulting and facilitating decision-making and collaborating on new ideas and initiatives.
• Cultivate positive relationships with our partners to effectively identify and co-create solutions to address team roadblocks and inefficiencies.
• Collaborate with designers, design leaders, and cross-functional partners along with partnering with Product Ops, Research Ops, and Eng Ops in supporting programs and processes across Eng, Product, and Design.

Senior Design Operations Program Manager

Business Development Rep

• Build a national pipeline of healthcare provider prospects, including hospitals, health systems, specialty pharmacies, clinics, and care networks
• Source new opportunities through outbound calls, email, networking, referrals, conferences, LinkedIn, and partner channels
• Identify buyer personas and decision-makers across operations, supply chain, pharmacy, lab, clinical, procurement, and executive teams
• Run discovery to understand shipment types, urgency, compliance needs, pain points, current vendors, and decision criteria
• Position Mercury’s services across courier, parcel, next flight out, cold chain, and specialty logistics solutions
• Build trust with complex healthcare organizations and manage longer, multi-stakeholder sales cycles
• Partner with operations, pricing, marketing, and leadership to design solutions that fit customer needs
• Hit and exceed sales targets while helping Mercury expand into a strategic growth market

Business Development Manager, Healthcare Providers

Manager

• Lead and develop the Account Fraud Enablement team
• Own the quality control program
• Scale BPO operations
• Build and maintain fraud policies and procedures
• Drive fraud domain trend analysis
• Own tooling and process improvements
• Support audit and compliance readiness
• Partner across the fraud org

Manager – Account Fraud Enablement

Product Marketing

• Own GTM strategy for Mercury's platform products — API, CLI, and MCP — including ICP definition, messaging & positioning, and end-to-end launch planning and execution.
• Build Mercury's presence in the developer and AI-builder ecosystem: developer communities, technical content, docs-as-marketing, GitHub, Discord, Hacker News, and beyond.
• Develop deep customer and market insights through qualitative and quantitative research and competitive intelligence — and use them to shape product, growth, and roadmap decisions.
• Drive acquisition and adoption by designing and executing multi-channel marketing programs and growth experiments in partnership with product, engineering, and creative teams.
• Champion the voice of developers and AI builders across the organization, ensuring their needs meaningfully influence product development and prioritization.
• Measure, analyze, and optimize performance to refine GTM strategies and inform future platform investments.
• Be a driving force in the AI marketing strategy for Mercury, establishing overall narrative, identifying trends for new product or marketing opportunities, and helping shape the AI banking vision.

Senior Product Marketing Manager - API, Agentic Banking

Marketing

• Execute and optimize customer lifecycle programs that drive product adoption, cross-sell, and upsell
• Partner with growth, product, and data teams to identify friction points in the user journey and build messaging strategies that address them
• Own and iterate on customer lifecycle journeys — writing briefs, managing QA, setting logic, and analyzing performance to improve conversion
• Use data to inform messaging strategy and audience segmentation, working closely with data science to define and track KPIs tied to product adoption and retention
• Collaborate with copywriters, designers, and product marketers to build high-quality, user-focused communications that guide users toward value
• Bring a test-and-learn mindset to the role — propose experiments, launch A/B tests, and iterate based on results

Lifecycle Marketer

Data Scientist

• Lead and develop a team of Data Scientists
• Define the measurement and experimentation strategy
• Elevate the craft of experimentation
• Partner closely with Product, Marketing, Sales, and Finance
• Translate complex quantitative signals into clear insights
• Increase team leverage by building scalable analytics systems
• Operate effectively in ambiguity

Senior Data Science Manager

Consultant

• Guide customers through designing their benefits packages — helping them pick the right plans for their teams and their stage
• Own the end-to-end enrollment process: filling out and submitting insurance forms accurately and on time
• Keep our systems current with the right health insurance information so nothing downstream breaks
• Communicate proactively with customers to resolve issues before they become problems
• Build and refine the internal processes that ensure no enrollment ever gets missed
• Solve hard, ambiguous benefits problems — the ones that fall between carriers, platforms, and regulations
• Manage the client lifecycle at renewal, helping them choose options and running open enrollment at renewal

Senior Benefits Consultant

Operations

• Own loan booking, quality control, disbursements, payoffs, lien tracking, and reconciliation
• Design and implement a formal quality control function
• Build scalable, bank-grade workflows for loan servicing
• Design operational infrastructure for Standby Letters of Credit
• Translate operational requirements into system specifications
• Establish procedural documentation, SLAs, and control frameworks
• Build and maintain loan tapes and operational reporting
• Contribute to standing up the broader credit program

Senior Credit Operations Analyst – Loan Operations

• Own the Mission Control roadmap: Define and drive the strategy and execution plan for Mercury's internal operator platform, keeping pace with Mercury's growth and regulatory requirements.
• Build for the people who run Mercury: Develop deep empathy for the operators who live in Mission Control every day—payment ops, banking engineers, compliance, customer support—and translate their workflows into efficient, elegant tooling they'll rely on.
• Set a high quality bar for internal products: Champion Mercury's design and quality standards in internal tooling, proving that "internal-facing" doesn't mean second class.
• Leverage AI to ship and scale: Identify where AI-powered features and intelligent automation can give operators leverage—helping them work faster, catch issues sooner, and do more with less.
• Define controls and safety: Own the design of role-based access controls, separation of duties workflows, and audit logging that ensure safe, compliant actions across the platform.
• Drive cross-functional alignment: Partner with engineering, design, compliance, risk, and operations to align on priorities and ship outcomes that keep Mercury's banking operations running at their best.

Senior Product Manager – Mission Control

Recruitment

• Partner with hiring managers and senior recruiters to execute hiring strategies for Sales and GTM roles
• Own full-cycle recruiting for assigned roles, including sourcing, screening, coordination, and offer support
• Build and manage candidate pipelines, ensuring a high-quality and efficient candidate experience
• Communicate clearly and consistently with stakeholders on pipeline health, progress, and blockers
• Identify and engage strong candidates through sourcing and inbound channels
• Represent Mercury to candidates, sharing our mission, culture, and the opportunity to join a growing GTM organization
• Contribute to improving recruiting processes, tools, and coordination across the team
• Maintain strong attention to detail while managing multiple roles and priorities simultaneously

Recruiter – Sales

Customer Support

• Own end-to-end enablement programs: Scale existing and scope new L&D initiatives by defining timelines, setting milestones, and driving cross-functional coordination to ensure smooth, high-quality rollouts.
• Define and measure success: Build and operationalize learning metrics (e.g., training effectiveness, time to proficiency, quality impact), and continuously iterate on programs based on data, feedback, and evolving business needs.
• Design high-impact learning experiences: Apply evidence-based instructional design to create clear, engaging, creative, and compliant learning across formats — including live sessions, virtual trainings, and on-demand resources (videos, micro-learnings, SOPs, facilitator guides, and assessments).
• Build scalable learning systems: Develop structured programs and resources that support employee growth, improve confidence in role, and strengthen readiness for increased scope and responsibility.
• Help evolve knowledge management: Contribute to and improve our knowledge systems to ensure teams have easy access to accurate, up-to-date information when they need it.
• Maintain content quality and relevance: Regularly audit training and documentation, proactively updating materials to reflect product, policy, and process changes.
• Partner cross-functionally to drive performance: Work closely with CS, Leadership, Quality, WFM, Strategy, and technical teams to identify performance gaps and deliver targeted, data-informed learning interventions.