Mercury Insurance

Sales

• Join an amazing team that is consistently recognized for our achievements and culture.
• Lead and manage analytics supporting the Sales organization.
• Partner with the broader sales analytics team on various analytics efforts.
• Develop and deliver analytics solutions and business insights/recommendations.
• Work directly with sales leadership and technical product managers.
• Oversee the development of complex models and A/B testing.

Manager, Sales Analytics

Machine Learning Engineer

• Develop and use modern software engineering practices to deploy ML solutions at scale, including building CI/CD pipelines and automated testing.
• Work with Data Scientists and Data Engineers to build automated pipelines that train, run and monitor ML Models for business applications in an agile and elegantly orchestrated manner
• Enhance and improve the code deployment and model monitoring frameworks and project operations documentation
• Support life cycle management of deployed ML model life cycle management (e.g. new releases, change management, monitoring and troubleshooting)
• Support the MLOps Platform, including model registry, model deployment, and feature store.
• Collaborate with expert vendors and IT application teams for integrating ML models including defining SLAs and designing highly automated end-to-end testing

MLOps, Catastrophe and Geo-Analytics

Claims Specialist

• Reviews claims for other possible coverage as provided by vehicle manufacturers or parts and labor warranties provided by previous repairer.
• Provides claim payment authorizations based on the correct parts and labor amounts using the available data sources.
• Assigns third party inspectors to aid in investigating approximately 5% of claims taken on average.
• Provides customer service to callers with questions about filing a claim or to dispute claims.
• Responds to incoming calls from agents and policyholders.
• May provide direct quotes over the telephone.
• Interprets and communicates all guidelines effectively.
• May process quotes and send information to third party inspectors to aid investigation.
• Consistently handles and processes calls in a detailed and accurate manner.
• Consistently provides superior customer service.

Manager, Sales Analytics

MLOps, Catastrophe and Geo-Analytics

Claims Specialist – Mechanical Protection