Claims Specialist – Mechanical Protection

Mercury Insurance

Claims Specialist investigating and settling mechanical repair claims under various coverage forms for automotive insurance. Join a supportive team recognized for its culture and achievements.

Posted 5/18/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $44,466 - $77,881 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

claims processingcustomer servicequote processingdata analysisinvestigationparts and labor authorizationmechanical protection claimsautomotive repairservice department experiencetelephone communication

Soft Skills

communicationattention to detailproblem-solvinginterpersonal skillscustomer service orientation

Certifications & Qualifications

High School diplomastate adjuster licensesAutomotive Service Excellence (ASE) certificate

Industry Keywords

claims specialistautomotive servicewarrantiesthird party inspectorsclaims authorization

About the role

Key responsibilities & impact

Reviews claims for other possible coverage as provided by vehicle manufacturers or parts and labor warranties provided by previous repairer.
Provides claim payment authorizations based on the correct parts and labor amounts using the available data sources.
Assigns third party inspectors to aid in investigating approximately 5% of claims taken on average.
Provides customer service to callers with questions about filing a claim or to dispute claims.
Responds to incoming calls from agents and policyholders.
May provide direct quotes over the telephone.
Interprets and communicates all guidelines effectively.
May process quotes and send information to third party inspectors to aid investigation.
Consistently handles and processes calls in a detailed and accurate manner.
Consistently provides superior customer service.

Requirements

What you’ll need

High School diploma or equivalent required (may include specialized automotive repair vocational courses.)
Pertinent state adjuster licenses are required
A minimum of one Automotive Service Excellence (ASE) certificate must be maintained
At least 6 months experience as a Claims Specialist Trainee through the in-house training program.
Or equivalent combination of education and/or experience
Experience to handle mechanical protection claims normally is acquired through auto technician experience and/or service department service writer experience.

Benefits

Comp & perks

Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more