Mercell

Account Executive

• Prospect and acquire new supplier customers in the Latvian market
• Manage the full sales cycle from lead generation to contract closing
• Collaborate with the Customer Success team to ensure customer satisfaction and retention
• Report to the Regional Sales Manager as part of the Latvian Supply Sales team
• Actively prospect, engage, and build long-term relationships with customers
• Help companies navigate and succeed in public tenders
• Contribute directly to Mercell’s growth and success in Latvia

Sales Executive

Customer Support

• Deliver outstanding 1st line customer support providing timely, accurate, and professional assistance.
• Guide customers through product usage and troubleshoot technical issues.
• Act as first point of contact and foster customer loyalty and gather feedback.
• Collaborate with internal teams to improve products and services.
• Handle multi-channel inquiries, prioritise workload, and document using Jira and other tools.
• Update self-help knowledge base articles and contribute to continuous improvement.
• Report to the Team Lead; work with colleagues across Netherlands, Denmark, and Norway.

Sales Executive

Customer Service Agent